Cynthia Habbaki

Achievements and tasks

- ATM Custodian: Knowledge of CEM, IDM and ATM.

- Performing Complex banking enquiries such as 1- opening new trusts, SMSF, and new business accounts, and estate of the late accounts, strata accounts, society cheque accounts.

2- Applying for new bank guarantees, and knowledge of collection, claims, cancellations, and amendments of bank guarantees

3- lodging POA and FMO

4- Assurance of support and release of Assurance of support

5- updating authorities for business accounts and society cheque accounts

6- home loan maintenance enquiries and knowledge of home loan pricing tool (in-life accredited)

7- Personal loans and credit cards

- Conducting everyday personal banking transactions such as opening personal accounts, opening term deposits, renewal and prepayment and prepayment exception of term deposits, verifying ID, Raising disputes.

-Remaining poised and professional in high stress situations and when dealing with angry individuals.

- Maintaining excellent client relations and demonstrating empathy and professionalism throughout the enquiries.

• Organizing and cataloguing products for online sales
• Creating new content to attract new customers and to engage with existing customers
• Designing Instagram posts and writing their captions
• Receiving orders and forwarding sales to shipping company
• Responding to customer enquiries in a timely manner
• Negotiating prices and discounts with customers to generate sales.
• Following up with clients about purchases and receiving feedback.
• Maintaining social media presence and staying up to date with social media trends.

Achievements and tasks

• Assisted over 50+customers/day
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Completed highly accurate money counts via both manual and machine-driven approaches.
• Sold and cross-sold bank products to new and existing customers.
• Build and strengthened customer relationships by leveraging interpersonal and communication skills.