Cynthia Johnston
Seahampton ,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
72
72
years of professional experience
Work History
Various
AEC
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Positions held while employed with AEC
- Officer in Charge
- Polling Team Member
- Mobile Polling Team
- Administration Team
- Vote Count Team
Aquatics Instructor
Lake Macquarie City Council
09.2011 - 09.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Spokesperson in a video made by LMCC to promote their swimMing program
Aqua Aerobics Instructor
Lake Macquarie City Council
09.2011 - 09.2022
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Encouraged participation and increased enjoyment with fun routines and music accompaniment.
- Minimized injury risks by advising clients about form and proper clothing.
- Created a program for Access and Inclusion which was recognised by Swim Australia, LMCC and Sunnyfield Disability Services.
Accounts & Customer Service Manager
Forgemasters (Aust) Pty Ltd
06.1994 - 08.2018
- This business started as a Sole Trader under the name of Richmond Vale Steam Forge.
- A supplier of forged items fulfilling customer wants and needs by my late husband.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated regularly with customers regarding account questions and issues.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Used accounting software to prepare weekly and monthly financial reports.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Communicated with suppliers to reconcile invoice payments.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
Sales
Avon
06.2002 - 06.2015
- Customer Service
- Selling & delivery of products required by customers
- Top 10 Sales Representive on 8 occasions in my district
- Winner of Mrs Albee Award 2003
Spare Parts Interpreter
National Parts Pty Ltd
07.1996 - 12.2000
- Employed as 2nd in Charge to Warehouse Sales
- Assisted in Retail Sales on weekends when required
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Branch Manager
Bearing Sevive
04.1988 - 04.1996
- First employed as Junior Parts Interpeter
- Promoted to Branch Manager in 1994
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.
- Gathered and reviewed customer feedback to improve operations.
- Identified and capitalized on community business opportunities with effective networking.
- Monitored inventory to maximize turns and minimize obsolescence.
- Strategized parts multi-sourcing to diversify supply chain management and form long-term relationships with pool of reliable vendors.
- Received and inspected package deliveries and resolved discrepancies.
- Adjusted stock to curtail accumulation of unused or old parts.
- Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Education
School Certificate
Brigidine College
Indooroopilly, QLDTeacher of Competitive Swimming
Swim Australia
05.2016
Pool Lifeguard
Royal Life Saving
Newcastle, NSW03.2015
Teacher of Aquatics - Access And Inclusion
Austswim
05.2013
Teacher of Infant And Preschool Aquatics
Austswim
01.2012
Teacher of Swimming And Water Safety
Austswim
09.2011
Accounting
TAFE NSW
Newcastle, NSW09.1996
Marketing
TAFE NSW
10.1994
Small Business Management
Tafe NSW
11.1992
Office Procedures
TAFE QLD
11.1982
Skills
- Various Learning Styles Understanding
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Dependable and Responsible
- Excellent Communication
- Organization and Time Management
- Planning and Coordination
- Flexible and Adaptable
- Active Listening
- Customer Relations
- Understanding Customer Needs
- Professional Telephone Demeanor
- Willing to study
Additional Information
Vounteer Position Held
- Swim Club Official and Committee Member - West Wallsend Indoor Swimming Club
- Nippers Manager - Nobby's SLC
- Soccer Coach and Manager - West Wallsend Junior Soccer Club
- P & C - West Wallsend Public School, Vice President and Committe Member
- Richmond Vale Railway Museum
Referees
Andrew Melvelle - CEO
Melvelle Equipment Pty Ltd
Mobile 0409 515244
Callie Spurr - Swim Centre Team Leader
Lake Macquarie City Council
Mobile 0418 202874
Hobbies
Craft
Nature
Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Aquatics Instructor
Lake Macquarie City Council
09.2011 - 09.2022
Aqua Aerobics Instructor
Lake Macquarie City Council
09.2011 - 09.2022
Sales
Avon
06.2002 - 06.2015
Spare Parts Interpreter
National Parts Pty Ltd
07.1996 - 12.2000
Accounts & Customer Service Manager
Forgemasters (Aust) Pty Ltd
06.1994 - 08.2018
Branch Manager
Bearing Sevive
04.1988 - 04.1996
Various
AEC
School Certificate
Brigidine College
Teacher of Competitive Swimming
Swim Australia
Pool Lifeguard
Royal Life Saving
Teacher of Aquatics - Access And Inclusion
Austswim
Teacher of Infant And Preschool Aquatics
Austswim
Teacher of Swimming And Water Safety
Austswim
Accounting
TAFE NSW
Marketing
TAFE NSW
Small Business Management
Tafe NSW
Office Procedures
TAFE QLD
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