Cynthia Kalopulu
Lalor Park NSW,VIC
Summary
Highly motivated and organized professional with a diverse background in customer service, operations, and team leadership. Seeking to transition into the Operations Associate role. Proven track record of managing fast-paced environments, excelling in tracking inventory, maintaining efficient workflows, and coordinating logistics. Developed strong time-management skills as a Barista for Domain, ensuring timely deliveries and promoting high customer satisfaction. Experience as a Cafe Manager honed ability to oversee operations, manage inventory, and collaborate with teams to meet business objectives. Eager to apply skills in communication, problem-solving, and attention to detail. Dedicated to ensuring smooth business operations and contributing to company's success in the MedTech industry.
Overview
12
12
years of professional experience
Work History
Barista
Domain Coffee Van
09.2024 - Current
- Represent and promote 'Domain.com' to existing and potential clients, including Real Estate agents and potential homeowners/buyers and the broader public.
- Provide high-level customer service by engaging with customers and tailoring coffee experiences in an autonomous, fast-paced environment
- Manage and maintain coffee equipment, stock, vehicle and personal presentation, ensuring a clean and professional environment.
- Time management, meeting deadlines for auctions/open-homes and events across Sydney, factoring in travel times with busy traffic and setup.
Café Manager & Head Barista
The Rusty Flute Café
08.2019 - 10.2024
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Overseeing café operations, managing staff, enhancing work procedures and creating a welcoming environment.
- Analysed sales data through Kounta POS system to track profits, identify trends, and adjust strategies to meet sales targets.
- Managed inventory and restocking, ensuring availability of products and reducing waste.
- Trained and mentored staff, promoting a positive team culture and delivering high-quality service.
- Created and managed engaging social media posts to promote the café, increase brand visibility, and drive customer engagement.
- Responded to customer feedback, resolved issues, and developed strong relationships through personalized service, ensuring customer satisfaction, loyalty, and fostering repeat business and positive reviews.
Support Worker
Interaction Disability Services
12.2020 - 09.2021
- Provided tailored support services to clients, improving service uptake, and following NDIS and company guidelines.
- Built strong, trust-based relationships with clients, addressing their specific needs, creating engaging social and interactive leisure activities and enhancing service delivery.
- Documented all client procedures and medication requirements.
- Collaborated with a multidisciplinary team to provide specific care plans, improving client outcomes and ensuring consistent service.
Barista / All-rounder
The Burrow Cafe
01.2019 - 10.2019
Cafe Manager & Head Barista
The Stables Co-Op/Venus Whole Foods
01.2013 - 09.2017
Education
Food Safety Supervisor -
NSW Department of Primary Industries Food Authority
01-2019
Cert 3 - Screen and Media
CMTO
01-2017
Cert 3/4 - Travel & Tourism
Travel Careers & Training
01-2011
Cert 4 - Interactive Computing
Wellington Institute in Technology
01-2005
Cert 5 - Desktop Support
Wellington Institute in Technology
01-2005
Skills
- Excellent Customer Service
- Verbal and written communication
- Time management
- Inventory Control
- Attention to detail
- Team support
- Relationship building
Timeline
Barista
Domain Coffee Van
09.2024 - Current
Support Worker
Interaction Disability Services
12.2020 - 09.2021
Café Manager & Head Barista
The Rusty Flute Café
08.2019 - 10.2024
Barista / All-rounder
The Burrow Cafe
01.2019 - 10.2019
Cafe Manager & Head Barista
The Stables Co-Op/Venus Whole Foods
01.2013 - 09.2017
Cert 3 - Screen and Media
CMTO
Cert 3/4 - Travel & Tourism
Travel Careers & Training
Cert 4 - Interactive Computing
Wellington Institute in Technology
Food Safety Supervisor -
NSW Department of Primary Industries Food Authority
Cert 5 - Desktop Support
Wellington Institute in Technology
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