Cynthia Lennon
Lilli Pilli,NSW
Summary
Accomplished Interior Designer and Sales Consultant with a strong track record at Broadbank, skilled in visual merchandising and strategic problem-solving. Proven ability to transform client visions into tangible designs while consistently enhancing customer satisfaction and exceeding sales targets. Detail-oriented professional with exceptional customer service skills, driving project success and business growth.
Overview
25
25
years of professional experience
Work History
Sales Consultant
Broadbank
Miranda, NSW
11.2024 - Current
- Create a memorable and seamless experience with every customer interaction.
- Maintain presentation standards through visual merchandising, stock management, and cleaning.
- Process customer transactions on the point-of-sale system.
- Exceed sales targets and business key performance indicators.
- Provide styling advice and support in fitting rooms.
- An eye for detail, with a passion for styling and visual merchandising.
- Exceptional verbal and written communication skills.
- Exposure to large stock volumes and stock management.
Interior Designer
Self Employed
01.2000 - 03.2023
- Successfully executed client requirements from initial schematic design to final installation through all project phases.
- Source materials expertly to fulfill customer expectations and budget requirements.
- Curate furniture, lighting solutions, and accents to fulfill client design requirements.
- Conduct on-site visits to evaluate and meet client requirements.
- Collaborate with clients to customize plans according to their needs and requirements.
- Advised on color schemes and finishes in interior and exterior design.
- Establish strategic alliances with key suppliers, ensuring consistent product availability.
- Research new products and trends in interior design to keep up with industry standards.
Construction Training Administrator
Maverick Industries Self Employed
02.2017 - 02.2022
- Collaborated with management to evaluate training requirements.
- Prepared reports to track employee progress and recruitment needs for future training.
- Organize handbook and course documentation for participants.
- Evaluated the effectiveness of training programs and recommended improvements to upper management.
- Maintained and tracked state-specific licenses and certifications to meet compliance requirements, and remain up-to-date for training.
- Ensured compliance with local, state, and federal regulations regarding construction industry training standards and requirements.
- Maintained accurate records of completed training courses, certifications, and employee progress for easy reference by management teams.
Boutique Owner Furniture and Fashion
Self Employed
01.2002 - 01.2019
- Managed financial operations of the boutique, ensuring accurate bookkeeping, and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders, while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Implement visual merchandising strategies to showcase new arrivals, and promote seasonal sales effectively.
- Reduce shrinkage rates by implementing effective loss prevention strategies within the visual merchandising process.
- Develop visual merchandising displays that attract customers, leading to increased foot traffic.
- Provide exceptional customer service, addressing inquiries, and resolving issues in a timely manner.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
Education
Advanced Diploma - Interior Design
KVB Institute Of Design
North SydneySkills
- Strategic Problem Solver
- Project Design Planning
- Schedule Coordination
- Visual Merchandising Expertise
- Strong Customer Service Abilities
- Detail-Oriented Approach
- Proactive Initiative-Taker
Timeline
Sales Consultant
Broadbank
11.2024 - Current
Construction Training Administrator
Maverick Industries Self Employed
02.2017 - 02.2022
Boutique Owner Furniture and Fashion
Self Employed
01.2002 - 01.2019
Interior Designer
Self Employed
01.2000 - 03.2023
Advanced Diploma - Interior Design
KVB Institute Of Design
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