Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cynthia Limargana

South Lake,WA

Summary

A confident and mature bilingual professional fluent in English and Bahasa Indonesia, with refined business skills and exceptional people skills, looking to utilize experience and knowledge within a company where I could grow.

Eager to learn, with an ability to easily grasp and put into application new ideas, concepts, methods, and technologies.

Exceptional level of customer service, face-to-face and phone handling, inbound and outbound.

Excellent relationship-building, multitasking, and decision-making skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Mazzucchelli's Jewellery Group
Cockburn, WA
05.2024 - 02.2025
  • Assisted in managing daily operations and team activities in luxury jewelry retail.
  • Provided exceptional customer service to enhance client shopping experiences and satisfaction.
  • Coordinated inventory management and restocking of jewelry displays effectively.
  • Trained new staff on product knowledge and customer engagement techniques.
  • Maintained store organization and cleanliness to create an inviting atmosphere.
  • Collaborated with management on visual merchandising to showcase products attractively.
  • Resolved customer inquiries and concerns promptly to ensure a positive experience.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created sales reports that tracked daily, weekly, and monthly sales figures.
  • Developed and implemented strategic sales plans to improve customer service, meet sales goals, and increase profitability.
  • Distributed monthly sales reports to enable comparisons with team and individual sales goals.
  • Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
  • Organized events such as promotions or special sales campaigns to increase sales volume.

Customer Service Officer

ELGAS - The Linde Group
Canning Vale, WA
05.2010 - 03.2022
  • Responded to customer inquiries regarding gas services and products.
  • Managed order processing and scheduling for deliveries efficiently.
  • Maintained accurate records of customer interactions in the system.
  • Trained new staff on customer service protocols and systems usage.
  • Handled customer complaints promptly, ensuring a positive experience for clients.
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Managed daily operations of the Customer Service Department.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Processed payments and updated balances and customer totals.
  • Assisted customers with placing orders for products and services.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Collaborated with other departments within the organization on various projects.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Resolved customer issues in an efficient and timely manner.
  • Developed strong customer relationships to encourage repeat business.

Education

Bachelor of Science - Tourism And Hospitality Management

The Ohio State University
Ohio USA

Skills

  • Customer relationship management
  • Fluent in multiple languages
  • Retail operations
  • Customer service
  • Order processing
  • Effective communication
  • Problem solving
  • Time management
  • Conflict resolution
  • Multi-task management
  • CRM software
  • Email communication
  • Active listening
  • Call center experience
  • Phone etiquette
  • Data entry
  • Client relationship management
  • Customer complaint resolution

Accomplishments

  • Outstanding Service Award - ELGAS - March 2013
  • Employee of the month - ELGAS - June 2012

Timeline

Assistant Manager

Mazzucchelli's Jewellery Group
05.2024 - 02.2025

Customer Service Officer

ELGAS - The Linde Group
05.2010 - 03.2022

Bachelor of Science - Tourism And Hospitality Management

The Ohio State University

Similar Profiles

CREATE PROFILE
Cynthia Limargana