Cynthia Maxwell
Bardon,QLD
Summary
Residential Youth Worker passionate about providing meaningful support and services to young people. Excellent communicator bringing comprehensive experience with role modeling, teaching and implementing life skills, with demonstrated success in building long-lasting relationships with young people. Extensive experience working with young people in crisis and high-risk incidents.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Residential Support Worker
Stride Mental Health Ltd.
02.2024 - Current
- Monitor clients psychosocial health conditions and report any changes or concerns immediately.
- Provide emotional support to residents during difficult times.
- Participate in team meetings to discuss current issues related to clients' welfare.
- Educate and support clients about healthy lifestyle habits such as nutrition and exercise.
- Support clients in developing independent living skills such as budgeting, cooking or laundry.
- Create opportunities for residents to build and exercise coping skills for common triggers and situations.
- Maintain daily records of resident activities, progress and incidents.
Residential Youth Worker
IFYS Ltd.
04.2021 - 01.2024
- Monitored and documented the progress of each residents psychosocial and physical health.
- Managed high-risk incidents involving suicidal ideations or other dangerous behaviours with at-risk youth.
- Complete necessary reports and documentation to maintain thorough, accurate case records, and critical incident reports.
- Schedule and accompany young people to outside appointments such as therapy sessions, medical appointments and social outings.
- Developed positive relationships with residents through open communication, trust building, and role modeling.
- Encouraged independent living skills such as budgeting, grocery shopping, meal preparation.
- Managed medication administration process for residents according to physician instructions.
- Facilitate daily activities such as educational, recreational, and social skill development for youth.
Therapeutic Care Worker
Caspa
05.2023 - 08.2023
- 4:1 staff to YP ratio for high risk young person
- Implemented crisis intervention and management techniques when needed to de-escalate disruptive behaviors.
- Maintained records of program services provided to ensure compliance with regulations.
- Monitored client behavior, documented progress, and reported changes to supervisor.
Disability Support Worker
We2Care Disability Services
10.2020 - 04.2021
- One of several primary carers for one 59 year old man with intellectual and physical disabilities, presenting as high risk client due to violent behavior.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and daily logs with care actions, patient behaviors and incidents.
Volunteer/Fundraising Coorindator/P&C Committees
Townsville Central State School
02.2008 - 06.2014
- Assisted with special events, sporting carnivals and fundraising programs
- Volunteer teacher-aid/support in literacy support grades prep-grade 3
Education
Bachelor of Social Science - Anthropology, International Development
James Cook University
Townsville, QLDDiploma of Youth Work - Youth, Youth At Risk
Community Training Australia
Townsville, Cambodia04.2015
Skills
- Emotional Support
- Maintaining Client Records
- Crisis Situations
- Advocacy
- Behavior Modeling
- Special Needs Understanding
- Conflict De-Escalation
- Youth Supervision
Certification
- Therapeutic Crisis Intervention (TCI)
- Working with Children Check (Blue Card)
- Hope and Healing Certificate
- NDIS Certificate of Completion; Disability Services (Yellow Card)
- CPR/AED/First Aid, St John Ambulance Queensland
- Dive Master, Rescue Diver
Timeline
Residential Support Worker
Stride Mental Health Ltd.
02.2024 - Current
Therapeutic Care Worker
Caspa
05.2023 - 08.2023
Residential Youth Worker
IFYS Ltd.
04.2021 - 01.2024
Disability Support Worker
We2Care Disability Services
10.2020 - 04.2021
Volunteer/Fundraising Coorindator/P&C Committees
Townsville Central State School
02.2008 - 06.2014
Bachelor of Social Science - Anthropology, International Development
James Cook University
Diploma of Youth Work - Youth, Youth At Risk
Community Training Australia
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