Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Missen

Warrenheip

Summary

Dynamic business owner with a proven track record at Plb Enterprises Pty Ltd, excelling in customer relations and financial management. Recognized for enhancing service quality and achieving high customer satisfaction through effective communication and attention to detail. Skilled in conflict resolution and adept at training teams to exceed performance standards.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Bussiness Owner

Plb Enterprises Pty Ltd
07.2017 - 06.2025
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Waitress/Kitchen Cook

Shamrock Hotel
04.2015 - 07.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Streamlined kitchen operations with effective communication and collaboration among team members.

Housekeeping Cleaner

City Views
03.2015 - 07.2017
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.

Cook /cleaner /waitress

Brewery Tap Hotel
10.2006 - 03.2009
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.

Dairy Farmer

Gary Ogle
01.2000 - 01.2006
  • Milked [Number] cows using milking machinery.
  • Ensured high-quality milk by maintaining clean milking equipment and practicing proper sanitation protocols.
  • Kept stock healthy with adequate food, water and open space.

Education

High School Diploma -

Northland College
Kaikohe New Zealand
12-1985

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined

Timeline

Bussiness Owner

Plb Enterprises Pty Ltd
07.2017 - 06.2025

Waitress/Kitchen Cook

Shamrock Hotel
04.2015 - 07.2017

Housekeeping Cleaner

City Views
03.2015 - 07.2017

Cook /cleaner /waitress

Brewery Tap Hotel
10.2006 - 03.2009

Dairy Farmer

Gary Ogle
01.2000 - 01.2006

High School Diploma -

Northland College

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Cynthia Missen