Cynthia Phillipson
FORSTER
Summary
Accomplished Senior Wine Consultant/Advisor at The Wine Community/Pieroth Wines, leveraging expertise in client retention strategies and supplier negotiation to drive business growth. Demonstrated success in fostering cross-functional teamwork and enhancing customer relations, resulting in a loyal customer base and repeat business. Achieved consistent sales targets through effective account management and sales closing techniques.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Sales Representative with excellent lead generation potential and more than 30 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities.
Overview
32
32
years of professional experience
Work History
Senior Wine Consultant/Advisor
The Wine Community/Pieroth Wines
03.2012 - Current
- Provided exceptional service by promptly responding to client inquiries and addressing concerns professionally.
- Maintained up-to-date knowledge on industry trends, enabling accurate recommendations for customers seeking the latest offerings.
- Educated customers on proper wine storage techniques, helping them preserve the quality of their purchases.
- Enhanced customer satisfaction by providing personalized wine recommendations based on individual tastes and preferences.
- Developed lasting relationships with clients, leading to a loyal customer base and repeat business.
- Used consultative sales approach to understand and meet customer needs.
- Increased sales through effective upselling of premium wines and related products.
- Addressed each customers' needs and wants to recommend suitable product options.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Used [Software] to maintain company database with essential account and sales information.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
Automotive Finance Manager
Ford Credit
01.1998 - 01.2008
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Researched and updated industry knowledge on changing legislation and regulations.
Finance Broker
Self Employed
01.1992 - 12.1997
- Enhanced client satisfaction by providing tailored financial solutions and exceptional customer service.
- Developed strong relationships with key stakeholders, fostering trust and loyalty from both clients and lenders.
- Delivered consistent results in meeting or exceeding sales targets month after month.
- Kept abreast of changes in lending policies by routinely attending workshops, seminars, and webinars related to finance brokerage.
- Successfully closed deals with a high rate of client retention and repeat business.
- Negotiated favourable terms with lenders, securing advantageous interest rates for clients.
- Applied expert negotiation tactics when liaising between clients and lenders to achieve mutually beneficial outcomes.
- Provided clear communication throughout the loan process, keeping clients informed every step of the way.
- Streamlined loan application processes for quicker approvals and increased productivity.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Discussed financial options with clients and provided informed suggestions.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance at all times.
Education
No Degree - Strategic Sales
Sales Academy
Sydney01.1998
Skills
- Supplier negotiation
- Client Retention Strategies
- Cross-Functional Teamwork
- Tasting Room Experience
- Wine pairing proficiency
- Product and service knowledge
- Customer Relations
- Product and Service Sales
- Sales Reporting
- Product Demonstration
- Account Management
- Lead prospecting
- Sales closing
- Product Merchandising
Timeline
Senior Wine Consultant/Advisor
The Wine Community/Pieroth Wines
03.2012 - Current
Automotive Finance Manager
Ford Credit
01.1998 - 01.2008
Finance Broker
Self Employed
01.1992 - 12.1997
No Degree - Strategic Sales
Sales Academy
Similar Profiles
Krista TullyKrista Tully
Team Lead at Arterra Wines Canada - Wine RackTeam Lead at Arterra Wines Canada - Wine Rack
Derek J. RushDerek J. Rush
Sales Representative at Ruby Wines, Inc Dba Perfecta Wine CompanySales Representative at Ruby Wines, Inc Dba Perfecta Wine Company
TIM SMITHTIM SMITH
Wine Educator & Marketing Assistant at William Rose Wines/Oregon Wine LabWine Educator & Marketing Assistant at William Rose Wines/Oregon Wine Lab