Cynthia Puxty

Client Intake and Assessment

- Conduct initial assessments to understand clients' needs and circumstances.

- Gather relevant information to update the profile for each client.

Support and Advocacy

- Provide emotional support to clients, helping them navigate challenges.

- Advocate on behalf of clients to access resources and services.

Resource Coordination

- Assist clients in accessing community resources, such as housing, financial aid, and counselling services.

- Maintain a comprehensive list of local services and support networks.

Crisis Intervention

- Respond to clients in crisis situations by providing immediate support and guidance.

- Collaborate with other professionals to ensure clients receive appropriate care.

Documentation and Reporting

- Keep accurate records of client interactions and case progress.

- Prepare reports and documentation as required by SVDP.

Community Outreach

- Participate in community events (Hair Aid is mine currently) and initiatives to raise awareness about the services offered.

- Build relationships with local organizations, schools, and businesses to enhance support networks.

Team Collaboration

- Work closely with other volunteers and staff members to provide comprehensive support.

- Attend team meetings and training sessions to stay informed about best practices and organizational updates.

Education and Awareness

- Provide clients with information on their rights and available services.

- Educate families about resources that promote self-sufficiency and resilience.

Follow-Up Support

- Conduct follow-up sessions with clients to assess ongoing needs and ensure continued support.

- Encourage clients to set and achieve personal goals.

Volunteering in this role plays a crucial part in supporting vulnerable individuals and families, helping them to improve their situations and achieve greater independence.

• Managing salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Increased customer retention through exceptional service and consistent follow-up communication.
• Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
• Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.