Cynthia L Quayle
Ballina,Australia
Summary
Experienced hospitality and retail worker, with over 9 years of experience including 3 years at The Coffee Club (Ballina Fair) and 6+ years with The Cellars bottle shops across multiple stores (Ballina, Bangalow, Byron Bay, and Alstonville). Skilled in short order cooking, deep-frying, customer service, bar operations, and front-of-house management. Proven ability to thrive in high-pressure environments such as VIP events at Ballina Cup Races and Show & Shine car shows. Current RSA + RCG. Available weekends, public holidays and weekdays.
Overview
10
10
years of professional experience
Work History
Hospitality Staff - VIP Events
Ballina Jockey Club
Ballina
01.2016 - Current
- Prepared menu items including grilled burgers, wraps, and seafood platters during high-volume events
- Operated deep-fryer and maintained food prep standards
- Welcomed and seated VIP guests, providing attentive service
- Served drinks and mixers to VIP clientele with professionalism
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Café Assistant
Bondies at the Bay
01.2025 - 01.2026
- Delivered exceptional front-of-house service, greeting guests and managing food and beverage orders
- Prepared specialty drinks including thick-shakes, smoothies and frappes
- Applied basic barista skills and maintained effective stock rotation
- Ensured compliance with food safety and hygiene standards, including cake cabinet cleaning and restocking with accurate date labelling
- Performed waitstaff duties: table service, clearing, dishwashing, and inventory unpacking
- Built strong customer relationships through daily interactions, remembering names and preferred orders
Front of House
The Coffee Club
Ballina, NSW
01.2022 - 01.2025
- As above
Retail Assistant
Free Choice Tobacconist Ballina
Ballina
01.2022 - 12.2022
- Delivered friendly customer service and managed point-of-sale transactions
- Processed wholesale orders, including invoicing and payment handling
- Unpacked, priced, and labelled new stock for retail display
- Merchandised NRL products and giftware to enhance visual appeal
- Maintained store cleanliness and refreshed layouts to improve customer experience
Retail Assistant & Delivery Driver
The Cellars
01.2017 - 01.2022
- Managed supplier orders for beverages, snacks, tobacco products, and accessories
- Provided customer service via phone, processing delivery orders and payments
- Delivered alcohol and goods to local customers and businesses, handling both small and bulk orders
- Performed heavy lifting and efficient stock handling from pallets to store shelves, ensuring date rotation
- Demonstrated advanced trolley handling skills for safe and swift stock movement
- Handled cash, end-of-day floats, and processed payments for local business accounts
Education
RSA & RCG -
First Aid & CPR -
International Paramedic College
BallinaDiploma of Hospitality and Management -
Cert III in Hospitality -
References
- Lyn Neven, Ballina Jockey Club, 0438 195 110
- Toby Hordern, The Cellars, Ballina, (02) 6686 2162
- Punit Patel, Coffee Club, 0433 004 335
Timeline
Café Assistant
Bondies at the Bay
01.2025 - 01.2026
Front of House
The Coffee Club
01.2022 - 01.2025
Retail Assistant
Free Choice Tobacconist Ballina
01.2022 - 12.2022
Retail Assistant & Delivery Driver
The Cellars
01.2017 - 01.2022
Hospitality Staff - VIP Events
Ballina Jockey Club
01.2016 - Current
RSA & RCG -
First Aid & CPR -
International Paramedic College