Cynthia Rocello

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Assisted colleagues, managers, and customers through regular communication and assistance.
• Drafted and distributed invoices for outstanding payments.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Checking timesheets against rosters before payroll
  submission
• Following up debtors, processing and collection
  calls
• Liaising with Technicians to confirm testing and
  tagging completed
• Obtaining test and tag reports from the data received from the
  Technicians

• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
• Assisted disabled clients to support independence and well-being.
• Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
• Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
• Established trusting relationships with clients and their families through regular communication and empathetic listening skills.
• Transportation to medical appointments

• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Improved department efficiency by streamlining and implementing policies and processes.
• Assigning claims to assessor and claims officer
• Advise customers of policy entitlements, lodge
  customer claims, explain claims and repair process

• Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
• Assisted disabled clients to support independence and well-being.
• Providing transportation to appointments and
  assisting with shopping

Assisting claimants and Providers with Telephone
enquiries

Prompt payment of claimants and Providers medical
accounts
Data entry

Payment of expense vouchers
Handling duplicate payment report
Recovery of overpayment
Re-ordering office supplies

• Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
• Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
• Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
• Negotiated favourable settlements for clients, maintaining a high success rate in claim resolutions.
• Reviewing motor vehicle accident through police reports
  and speaking with witnesses

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Updating clients payments for Insurance policies

• Complied with established procedures when approving or rejecting claims.
• Reconciled documentation against budget requirements and ledgers.
• Maintained team productivity by efficiently scanning, submitting and archiving records.
• Matched, batched and coded medicare invoices.