Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cynthia Shen

Summary

ISTQB certified tester with 2 years of experience in software testing and QA services in Consultancy company. I have solid experience in test planning, test strategies design, test cases execution and defects analysis. Proven experience in functional, accessibility, mobile and API testing. Expert knowledge of ISTQB, API, Jira and Agile.

Overview

4
4
years of professional experience
1
1
Certification

Work History

QA Manual Tester

Jobs' Garage IT Solutions
08.2022 - Current
  • Analyse end-to-end requirements from the Functional Specification Document
  • Collaborate with Business & System Analysts during the requirement gathering phase to ensure the needs are testable
  • Map business and technical requirements into test plans, test cases and test steps
  • Set up and manage test data and environment
  • Conduct manual testing for both web and mobile APP
  • Utilise JIRA/Zephyr tools for test metrics and defect tracking
  • Document and report identified defects, provide clear and detailed information to assist developers in resolution efforts
  • Cooperate with cross-functional teams, including developers, business analysts, and project managers to understand project requirements and contribute to overall software quality
  • Assist in the implementation of an Agile testing framework, facilitate faster delivery of high-quality software.

Senior Customer Support

Newaim
09.2020 - 08.2022
  • Managed inbound emails and phone calls resolving customer complaints and assisted with any general enquiries.
  • Handled escalated calls and cases from high priority B2B business partners efficiently, finding satisfactory resolutions for both client and the company alike.
  • Trained staff members on new process and procedures for new systems, policies, or platforms.
  • Provided channel team with feedback and advice by analysing trouble tickets data fortnightly.

Education

Master of Education -

Monash University
Melbourne, Australia

Bachelor of Journalism -

Zhejiang University of Media and Communications
Hangzhou, China

Skills

  • Smoke, Performance, Regression, Migration and UAT Testing
  • Basic Automation Testing Tools (Selenium)
  • Mobile Testing
  • Test Plans, Cases and Execution
  • Defect and Bug Tracking
  • Test Reporting
  • Agile Software Development Life Cycle (SDLC)
  • JIRA and Confluence
  • Test tools (Postman)
  • Test Automation Knowledge

Certification

  • Certified Software Tester: International Software Testing Qualifications Board
  • Agile with Atlassian Jira

Timeline

QA Manual Tester

Jobs' Garage IT Solutions
08.2022 - Current

Senior Customer Support

Newaim
09.2020 - 08.2022

Master of Education -

Monash University

Bachelor of Journalism -

Zhejiang University of Media and Communications

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Cynthia Shen