Cynthia Anne Perera
Sydney,NSW
Summary
Hello, I am Cynthia Anne Perera from Malaysia. I am currently a graduate student studying Master of Social Work at Western Sydney University. I am a motivated individual with strong work ethic and working independently. I also provide strong organizational and team collaboration skills with experience in improving processes. I am passionate about social justice issues and always advocating for the rights of marginalized communities around the world. Hence, I am keen to become a Social Worker in Australia and provide assistance to those in need.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Bora Bora Terrace Bar
12.2023 - 01.2024
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Cultivated warm relationships with regular customers.
Waitress Trainee
Bayview Beach Resort
11.2023 - 01.2024
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Club Promoter
Little Explorer's Club, Mandarin Oriental Hotel
04.2023 - 08.2023
- Provided a safe and comfortable environment for children from age 4 up to 11 years old.
- Organized fun and engaging activities for children from age 4 up to 11 years old that aid in education and development.
- Ensured toys and equipment were clean for the kids to use.
- Promoted an interactive environment between all children from age 4 up to 11 years old.
Special Education Teacher Assistant
Section 4 Kota Damansara Secondary School
06.2022 - 11.2022
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Helped classroom teachers achieve instructional objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Interacted physically and verbally with students throughout each day.
- Fostered a sense of community within the learning environment by establishing clear expectations and encouraging open dialogue between peers.
- Delivered efficient instruction by assisting with lesson planning and materials preparation.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
Education
Bachelor of Arts - Education
SEGi University & Colleges
Selangor, Malaysia01.2023
Skills
- Exceptional customer service
- Menu Recommendations
- Food and Beverage Service
- Order Taking
- Disability Awareness
- Emotional Support
- Microsoft Office
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Timeline
Waitress Trainee
Bora Bora Terrace Bar
12.2023 - 01.2024
Waitress Trainee
Bayview Beach Resort
11.2023 - 01.2024
Club Promoter
Little Explorer's Club, Mandarin Oriental Hotel
04.2023 - 08.2023
Special Education Teacher Assistant
Section 4 Kota Damansara Secondary School
06.2022 - 11.2022
Bachelor of Arts - Education
SEGi University & Colleges
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