CYRIAC JOSE
Waurn Ponds,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Assistant
Ghanda Clothing
03.2023 - 02.2024
- Operated pallet jacks and other warehouse equipment to move goods quickly and safely.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
Customer Service Representative
Star Vision
11.2020 - 03.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Consultant
Bob's Clinic
03.2020 - 10.2020
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Master of Science - CyberSecurity
Deakin University
Geelong, VIC11.2024
Bachelor of Science - Computer Application
St Berchmans
India04.2021
Skills
- Inventory Counts
- Storage and Supply Management
- Order Checking
- Barcode Labeling
- Call Center Operations
- Product Recommendations
- Report Generation
- Work Prioritization
- Computer Skills
- Strategic Communication
- Thought leadership
- POS Systems
- Customer Service
Certification
- Responsible Service of Alcohol(RSA) Training - Jan 2024
- Barista Training - Jan 2024
- Food Handling Certificate - Jan 2024
- Beer and Wine Knowledge - Feb 2024
Timeline
Warehouse Assistant
Ghanda Clothing
03.2023 - 02.2024
Customer Service Representative
Star Vision
11.2020 - 03.2021
Customer Service Consultant
Bob's Clinic
03.2020 - 10.2020
Master of Science - CyberSecurity
Deakin University
Bachelor of Science - Computer Application
St Berchmans
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