Diploma - Cyber Security
Torrens University Australia
Melbourne, VIC02.2025
Cyril James Fletcher
Melbourne
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
- Encryption
- Penetration
- Firewall
- Compliance
- Incident
- Network
- Analysis
- Detection
- Forensics
- Policy
Education
Micro-Credential - Data Science
Macquarie University
Sydney, NSW08.2023
Bachelor - Information Technology & Data Analytics
UniSA
Adelaide, SA04.2023
Overview
9
9
years of professional experience
Work History
Owner
Mis Güeros
06.2023 - Current
- Manage day-to-day operations, ensuring tasks are completed efficiently.
- Develop and maintain client relationships for repeat business.
- Oversee financial aspects: budgeting, reporting, tax preparation.
- Consult with customers for optimal solutions.
- Hire, train, and manage high-performing teams.
- Implement marketing strategies for brand awareness.
- Negotiate contracts with suppliers for cost reduction.
- Achieve financial growth through strategic planning.
- Streamline operations for improved efficiency.
- Ensure regulatory compliance and maintain positive workplace culture.
Credit Controller-Commercial Credit
Optus
07.2021 - 06.2023
- Forecast collectable debt and coordinate collection efforts.
- Review credit limits and assess credit increase requests.
- Obtain and analyze credit reports and financial statements.
- Develop precise solutions for various issues.
Optimization Manager
Optus
07.2020 - 07.2021
- Address evolving business needs and lead organizational change.
- Forecast Full-Time Equivalent (FTE) for team efficiency.
- Develop and execute business strategies.
- Evaluate key business aspects and prepare reports.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Senior Complaints Officer
Optus
05.2015 - 07.2020
- Provide guidance to contain internal complaints and manage escalations.
- Report to regulatory bodies and manage highly visible cases.
- Minimize legal actions, negative publicity, and revenue loss.
- Collaborate with external agencies and business areas.
- Identify compliance risks and contribute to improvement projects.
- Manage privacy breaches and participate in external audits.
- Resolve escalated issues and serve as a key point of contact.
Timeline
Owner
Mis Güeros
06.2023 - Current
Credit Controller-Commercial Credit
Optus
07.2021 - 06.2023
Optimization Manager
Optus
07.2020 - 07.2021
Senior Complaints Officer
Optus
05.2015 - 07.2020
Diploma - Cyber Security
Torrens University Australia
Micro-Credential - Data Science
Macquarie University
Bachelor - Information Technology & Data Analytics
UniSA
Volunteer Work
- Volunteer
Salvation Army
Packing toys and food for children
- Fundraising within Projects
Rotary International
References
Upon request.
References
Upon request
Similar Profiles
April AllenApril Allen
Measurement Specialist at Midstream Integrity Services (MIS)Measurement Specialist at Midstream Integrity Services (MIS)
Geovani Gonzalez-SernaGeovani Gonzalez-Serna
Assistant Restaurant Manager at Mis Amigos Mexicano GrillAssistant Restaurant Manager at Mis Amigos Mexicano Grill
Saleth Harumi Rojas NievesSaleth Harumi Rojas Nieves
Anfitriona at Restaurante Mis CostillitasAnfitriona at Restaurante Mis Costillitas