Cyrriah De Silva
Pakenham,VIC
Summary
Passionate customer service operator with a strong understanding of service delivery and a track record of successfully handling multiple tasks simultaneously. Demonstrated ability to effectively communicate with customers, ensuring their needs are met and providing exceptional support. Proficient at problem-solving and resolving customer issues in a timely and efficient manner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Operator
Bolton Clarke
Forest Hill, VIC
08.2022 - Current
- Delivered exceptional service through effective communication, active listening, and empathy towards customers situations.
- Implemented feedback from management to continually refine customer service skills and techniques.
- Maintained accurate records of customer interactions, ensuring timely follow-up and resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted in training new hires.
- Partnered with other departments to facilitate seamless issue escalation when necessary.
Production/Processing Team Member (CASUAL)
Krispy kreme
Narre warren, Vic
04.2022 - 06.2022
- Adhered to quality and service standards to support operational goals
- Met deadlines while maintaining high-quality deliverables
- Provided assistance and direction to other stockroom, warehouse and storage yard workers.
Cafe Assistant (CASUAL)
Coffee Espress
Pakenham, Vic
11.2021 - 12.2021
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil and paper
- Communicated with customers regarding orders, comments and complaints
- Notified kitchen personnel of shortages and special orders
- Followed proper sanitation procedures to comply with food safety standards
- Food was prepared according to conventional recipes with requested modifications for customer satisfaction
Kitchen Hand
Big Als Pizza
Officer, Vic
03.2021 - 11.2021
- Greeting customers upon their entry into the store
- Processed credit card and cash transactions
- Resolved customer complaints with a positive attitude to improve each customer's experience
- Managed front counter, phone calls and delivery services during the busy rush.
Customer Service Cashier
Big Als Pizza
Officer, Vic
11.2020 - 03.2021
- Greeting customers upon their entry into the store
- Processed credit card and cash transactions
- Resolved customer complaints with a positive attitude to improve each customer's experience
- Managed front counter, phone calls and delivery services during the busy rush.
Education
PAKENHAM SECONDARY COLLEGE
Pakenham, VIC2021
Skills
- Delivering courteous and helpful support to ensure customer satisfaction
- Organised and detail-focused
- Dedicated work ethic with a positive can-do attitude
- Excellent verbal and written communication
- Self-motivation
- Reliable and punctual
Certification
- Certificate II Community Services
- Attitude & effort award
Timeline
Customer Service Operator
Bolton Clarke
08.2022 - Current
Production/Processing Team Member (CASUAL)
Krispy kreme
04.2022 - 06.2022
Cafe Assistant (CASUAL)
Coffee Espress
11.2021 - 12.2021
Kitchen Hand
Big Als Pizza
03.2021 - 11.2021
Customer Service Cashier
Big Als Pizza
11.2020 - 03.2021
PAKENHAM SECONDARY COLLEGE