Cyrus Vince
Perth,WA
Summary
Incredibly experienced in customer service with 7 years actively working in the retail industry. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bunnings Warehouse
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled and escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Coles Supermarket
02.2017 - 08.2022
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
Education
Certificate of Completion -
Gilmore College
Kwinana, WA2022
Skills
- Customer Service
- Problem-solving
- Critical Thinking
- Money handling abilities
- Customer Relations
- Conversational German
- Problem-solving abilities
Languages
English
Native or Bilingual
German
Limited Working
Japanese
Elementary
Hobbies
- Reading
- Video Games
- Study Foreign languages
- Travelling
- Meeting up with friends
Reference
Maddison Brechin
Current manager, Bunnings
Ph: 0481269162
Email: maddisonbrechin@hotmail.com
Brenda Farnham
Prior Manger, Coles
Ph. 0412075998
Email. bart7276@hotmail.com
Timeline
Customer Service Representative
Bunnings Warehouse
08.2022 - Current
Customer Service Representative
Coles Supermarket
02.2017 - 08.2022
Certificate of Completion -
Gilmore College
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