Cyzanne Elliott
PORT KENNEDY,WA
Summary
Compassionate and understanding individual with experience supporting people within their home and in residential care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a position that offers professional challenges utilizing interpersonal skills, empathy and integrity.
Overview
41
41
years of professional experience
Work History
Home Care Assistant
MercyCare
09.2023 - Current
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Remained alert to problems or health issues of clients and competently responded.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Accompanied clients to medical appointments.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Researched and recommended community resources to meet clients' needs.
- Constructed cognitively stimulating activities.
- Utilized universal precautions and infection control principles in all aspects of care.
Field Officer
Australian Bureau Of Statistics
01.2021 - 06.2021
Customer Service
Coles
10.2015 - 12.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Scheduler
Baptistcare - Gracehaven
01.2013 - 05.2015
- Optimized organizational processes by effectively managing staff roster while adhering to budget restraints
- Worked with Management and Staff to understand staffing requirements and provide optimal care for residents
- Entered daily data in computer systems and documented office activities.
- Processed staff wages and leave entitlements
- Organised staff training
Administration Assistant
Baptistcare - Gracehaven
01.2011 - 01.2013
- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain up-to-date records for staff and residents.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses.
Personal Assistant
Ensamba PTY LTD
01.2006 - 01.2011
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Sourced and ordered office equipment and supplies.
Kitchen Assistant
Aurum Catering Management Services
01.2006 - 01.2011
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Helped chefs prepare and present food.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Bank Officer
Commonwealth Bank Of Australia, CBA
03.1983 - 12.1989
- Upheld stringent bank standards for money handling and legal considerations.
- Offered exceptional customer service employing great communication skills to maximise the customers' satisfaction
- School Banking
- Lead Teller/Business Teller
- Ordering cash and clearing coin and foreign currency to Reserve Bank weekly
- Examiner
- 2IC - 2nd in charge at Service Centres performing all aspects of service available at the Service Centres
Education
Bachelor of Counselling - Counselling
Edith Cowan University
Perth, WA12.2022
Diploma in Business - Legal Studies
PERTH TAFE
Perth, WA12.2008
Skills
- Customer Accounts Management
- Interpersonal Communication Skills
- Strong Organizational Skills
- Document and File Management
- Multitasking and Time Management
- Confidentiality and Data Protection
- Payroll Administration
- Correspondence Typing
- Invoice Processing
- Reception Duties
- Payroll Preparation
- Customer Inquiries
- Cultural sensitivity
- Housekeeping tasks
- Recreational activities
- Infection control
- Compassionate caregiving
- Organizational skills
- Problem-solving abilities
- Emotional support
- Client Documentation
- Interpersonal Communication
- Behavior Redirection
- First Aid and Safety
Timeline
Home Care Assistant
MercyCare
09.2023 - Current
Field Officer
Australian Bureau Of Statistics
01.2021 - 06.2021
Customer Service
Coles
10.2015 - 12.2016
Scheduler
Baptistcare - Gracehaven
01.2013 - 05.2015
Administration Assistant
Baptistcare - Gracehaven
01.2011 - 01.2013
Personal Assistant
Ensamba PTY LTD
01.2006 - 01.2011
Kitchen Assistant
Aurum Catering Management Services
01.2006 - 01.2011
Bank Officer
Commonwealth Bank Of Australia, CBA
03.1983 - 12.1989
Bachelor of Counselling - Counselling
Edith Cowan University
Diploma in Business - Legal Studies
PERTH TAFE
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