Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dominique Karatsoglou

Reservoir

Summary

I have graduated from a Bachelor of Criminology, with a primary focus in humanities and philosophy. I graduated with a high distinction, a credit to my strong work ethic and hard-working attitude. I have been praised professionally for my attention to detail, analytical skills, time management and conflict resolution skills. I work productively both autonomously and within a team and am confident in my ability to professionally build rapport with stakeholders. As a result of working in customer service long-term, I have a wealth of knowledge in this field and pride myself on my delivery of excellent customer service. I have a keen interest to expand my horizons and challenge myself professionally.

Overview

10
10
years of professional experience

Work History

Intelligence Officer

Corrections Victoria Investigation Unit
09.2024 - Current
  • Throughout my experience as an Intelligence Officer at CVIU, I have worked both within the Community Corrections Stream (CCS) and in the Countering Violent Extremist (CVE) space to inform stakeholders on offenders both within the community and correctional facilities to ensure the safest course of action and most just outcome for both offenders and the community.
  • I have developed my investigative and administration skills. I have undergone Centurion Intelligence System (CIS) training and am confident in using Palantir proficiently.
  • I have conducted thorough intelligence collections using the intelligence cycle to support intelligence analysts and the intelligence team more broadly.
  • I have prepared intelligence products through collection, collation, recording, and analysis that are disseminated to various external stakeholders for the purposes of threat identification, community safety, information sharing, and offender management both within the community and correctional facilities.
  • Throughout the period in which I worked in the CCS team, I had experience in producing CCS Assessments which were provided to the Adult Parole Board (ABP) to inform decision making in a succinct and clear manner. To produce CCS Assessments, I was tasked an offender who was in CV custody by my team leader. I was then required to collect information on the offender through multiple information sources. This involved consultation of multiple sources of information including through internal intelligence systems and external agencies. I was also required to analyse and report on the offender's patterns of behaviour, presentation, community supports and engagement, and social networks to assess their eligibility for parole. I would then disseminated the information to the required body, typically the ABP, for their information.
  • Within my role in CVE, I have participated in the development and planning of intelligence-led operations, namely in relation to offenders who are part of the violent extremist cohort, to assess offender management and oversight, as well as to inform external stakeholders such as the ABP or the Commonwealth Parole Office (CPO).
  • As part of my role in the CVE Team, I have undergone specialised training relating to Religiously Motivated Violent Extremism (RMVE) and Ideologically Motivated Violent Extremism (IMVE) and am confident in identifying radicalisation indicators in the presentation of offenders.
  • I have liaised with external stakeholders at Victoria Police, Parole Central Unit, Major Offenders Unit, and Forensicare for the purposes of information sharing and decision making. In doing so, I have built professional rapport in these spaces.
  • I have provided support to Prison Investigation Units (PIU) across Victoria. This support involves responding to requests information report vetting, value adding and writing, as well as requests to see to potentially harmful literature and propaganda, visitors, or monitoring.

Operational Support Officer VPS3

Department of Justice and Community Safety (DJCS), Dame Phyllis Frost Centre (DPFC)
04.2023 - Current
  • Within my current role, I provide high quality confidential support to the Senior Operations Manager including the management of diary, email and telephone
  • Monitor, track, audit and archive confidential reports, records and documents
  • Investigate and handle various reports on behalf of the Senior Operations Manager and Operations Managers, whilst maintaining privacy and confidentiality
  • Assess, prioritise and co-ordinate incoming correspondence, ensuring necessary action
  • Undertake a range of administrative functions including minute taking and meeting arrangements
  • Build and amend legal documentation and reports in a succinct manner to be distributed amongst custodial staff
  • Ensure the maintenance of various incident records, registers, databases
  • I have prepared briefing papers, discussion papers, and general correspondence between the Senior Operations Manager and various stakeholders
  • Liaise and work with other teams, business units and departments including but not limited to Victoria Police, the Archival and Mail Services at DJCS, GRACE Records, and Corrections Victoria.

Special Orders Team & Support Team Member

Bunnings Warehouse, Fairfield
11.2018 - 09.2023
  • Communicate with customers of a wide variety of demographics, in both written and verbal form
  • Received awards for excellent customer feedback on numerous occasions
  • Support team members transitioning into the Special Orders Team, ensuring they are across the company's guidelines and policies to best achieve the business objectives
  • Manage the store's ordering system and navigate purchase orders and deliveries
  • Fluent computer skills in Microsoft Office, Outlook and the Bunnings COS and Intranet systems
  • Achievements: Promoted to Grade 4 Senior Team Member Promoted to Special Orders Team Member

Customer Service Officer

YMCA New Families Enquiries Team, Ikon Park Office
05.2021 - 05.2022
  • Recruited to the Leads Department of the YMCA in 2021 for a fulltime role in which I managed the incoming enquiries for up to eighteen sites
  • Provide excellent customer service to internal and external customers via various channels including telephone, email and contact forms
  • Consistently engage with key internal and external stakeholders to develop and maintain effective working relationship
  • Build strong and professional rapport internally with centre managers and co-managers to open the lines of communication and ensure I could fulfill my duties to the best of my ability
  • Co-ordinated tours and orientations for new families who were considering any of our sites for childcare; this involved the management of eighteen separate calendars
  • Develop exit and budget reports as well as manage the completion of audits to ensure the integrity of YMCA databases
  • Effectively resolve conflict and problem solve to achieve positive outcomes for clients and the organisation
  • Administrative tasks including the management of client accounts as well as the processing of payments and billing information
  • Professionally manage and record interactions via various data recording devices for clientele and other sources where required Maintaining record management practices to ensure all communication, correspondence and notifications are compliant with YMCA protocols.

Customer Service Officer

YMCA Children's Programs Customer Service Team, Ikon Park Office
04.2017 - 05.2022
  • Communicate both written and verbally with stakeholders and service providers to ensure positive outcomes for customers
  • Worked within sales and accounts departments
  • Gained a detailed knowledge of the YMCA's policies and procedures, with an ability to communicate this effectively to stakeholders
  • Detailed understanding of the Children's Programs Sector, and the YMCA's policies and procedures
  • Returning customer's enquiries within a specified timeframe, prioritising customer satisfaction
  • Advanced understanding of the YMCA's systems, such as QK enrol and Qikkids
  • Performed well under pressure to resolve issues during high intensity situations
  • De-escalate high tension and sensitive encounters, particularly regarding customer's finances and personal circumstances
  • Ongoing correspondence with the YMCA's Service Providers, such as Debit Success and Childcare Subsidy Helpdesk
  • Complete tasks to the specific billing timeframe, and complete internal processes within weekly deadlines
  • Handle private and confidential information securely.

Crew Leader & Functions Assistant

Latitude, Melbourne
04.2015 - 03.2018

Education

Bachelor of Criminology - Criminology

Deakin University
10.2020

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Edinburgh University
04.2020

Skills

  • Written and Verbal Communication
  • Documentation Management
  • Report Writing
  • Meeting Facilitation and Scheduling
  • Interpersonal Skills
  • Strategic Planning

Accomplishments

  • Golden Key Society Member, 04/2018, Current, Golden Key Society (awarded to the highest achieving 15% of students). Presented in a seminar, encouraging other students to partake in the Golden Key Society, explaining the advantages of becoming a member. Commended for my public speaking skills.

Timeline

Intelligence Officer

Corrections Victoria Investigation Unit
09.2024 - Current

Operational Support Officer VPS3

Department of Justice and Community Safety (DJCS), Dame Phyllis Frost Centre (DPFC)
04.2023 - Current

Customer Service Officer

YMCA New Families Enquiries Team, Ikon Park Office
05.2021 - 05.2022

Special Orders Team & Support Team Member

Bunnings Warehouse, Fairfield
11.2018 - 09.2023

Customer Service Officer

YMCA Children's Programs Customer Service Team, Ikon Park Office
04.2017 - 05.2022

Crew Leader & Functions Assistant

Latitude, Melbourne
04.2015 - 03.2018

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Edinburgh University

Bachelor of Criminology - Criminology

Deakin University

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Dominique Karatsoglou