Delorus Poseta
Liverpool,NSW
Summary
Hardworking and focused individual, offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Results-driven individual with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks as well as organised, dependable and successful at managing multiple priorities with a positive attitude and willing to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Cowans Restoration Services Pty Ltd
01.2023 - 08.2023
- Oversaw day-to-day operations of large teams across several sites.
- Scheduled meetings for senior management team and booked conference rooms.
- Managed internal operational standards and productivity targets.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Regional Manager
Beastmodemrn Containers & Labour Hire Services
03.2021 - 06.2022
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for multiple locations across Melbourne.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Supervised multiple locations across Melbourne to enforce high-quality standards of operation.
- Mitigated business risks by working closely with staff members and assessing performance.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Operations Assistant
KANE Constructions Pty Ltd
03.2017 - 04.2018
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Complied with safety protocols and enforced proper equipment and material usage.
- Supervised job site employees and subcontractors across multiple trades.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Reported quality of performance on site to site construction managers.
- Sustained safety protocols, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Checked equipment to determine if maintenance was required.
- Reviewed project details to specify correct materials and equipment for job sites.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
Pick Packer
Aldi Distribution Centre
06.2015 - 03.2016
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Operated manual and electric pallet jacks to move merchandise.
- Established and maintained positive relationships with customers and vendors through excellent customer service.
- Utilized voice pick technology to increase order accuracy.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Telstra Call Centre
11.2013 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Trained new staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Voice Picker
Sony Electronics Inc.
02.2013 - 08.2013
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Managed timely and effective replacement of damaged or missing products.
Machine Operator Packer
Trimax
11.2009 - 08.2010
- Kept production lines running smoothly and efficiently at all times.
- Maintained clean, tidy and safe working environment in packing area.
- Monitored and adjusted machine settings to maintain product quality and accuracy.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Initiated proof of delivery documents to trace lost shipments.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
Customer Service Cashier
Hungry Jack's
06.2007 - 10.2009
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of order returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Certificate IV - Youth Services
TAFE NSW Lidcombe
Lidcombe, NSW2011
High School Diploma -
TAFE NSW Lidcombe
Lidcombe, NSW10.2010
Skills
- Employee Database Management
- Administrative Management Abilities
- Content Workflow
- Conflict Mediation
- Project Scheduling
- Deskside Support
- Corporate Administration
- Inventory Oversight
- Management Training
- Logistics Coordination
- Database and client management systems
- Microsoft Office
Timeline
Operations Coordinator
Cowans Restoration Services Pty Ltd
01.2023 - 08.2023
Regional Manager
Beastmodemrn Containers & Labour Hire Services
03.2021 - 06.2022
Operations Assistant
KANE Constructions Pty Ltd
03.2017 - 04.2018
Pick Packer
Aldi Distribution Centre
06.2015 - 03.2016
Customer Service Representative
Telstra Call Centre
11.2013 - 06.2015
Voice Picker
Sony Electronics Inc.
02.2013 - 08.2013
Machine Operator Packer
Trimax
11.2009 - 08.2010
Customer Service Cashier
Hungry Jack's
06.2007 - 10.2009
Certificate IV - Youth Services
TAFE NSW Lidcombe
High School Diploma -
TAFE NSW Lidcombe
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