Woodwork
COOPER JOHNSON GARARD
Sales Manager
Summary
Enthusiastic job candidate looking for a career change. Eager to contribute to team & business success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the industry. Willingness to take on added responsibilities to meet desired business goals.
Overview
10
10
years of professional experience
4
4
Certificates
6
6
years of post-secondary education
Work History
Sales manager
Petsypoles
10.2019 - Current
- Played integral role in product creation, design and development
- Identified all potential retailers and stockist for new product
- Built and maintained retailer relationships
- Possess deep knowledge of businesses product offering and value proposition
- Followed organizational policies and regulations that affect sales department
- Proactively generate, follow leads and sales opportunities
- Be a brand ambassador and reflect company values at all times
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Telstra Business Consultant
Telstra
01.2017 - 07.2019
- Ensuring that all customer identification and contracts are correct as per Telstra guidelines
- Tailoring telecommunications solutions based on each businesses unique requirements
- Following and promoting the Telstra Sales Platform; adhering to all Telstra expectations
- Generating and following new sales leads through door knocking and use of CRM database
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
General Sales Assistant
Bicycle Cafe
05.2017 - 10.2017
- Basic bike maintenance and care advice
- Making and serving coffee, daily deep clean of the coffee machine to ensure smooth running
- Organizing visual merchandise, keeping everything neat clean and presentable, rotating stock weekly, general cleaning duties
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Supervisor, Mountain Greeter
Lake Louise Ski Resort
12.2016 - 06.2017
- Maintaining guest areas making sure they’re clean and tidy, removal of snow/ice build up, refilling maps and other resources across the base area
- Answered customer questions and pointed individuals in right directions.
- Scanning tickets making sure each guest had the correct pass, checking to make sure that all guests had the correct passes and detecting fraudulent passes
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Working with other departments to make sure that events at the resort run smoothly through winter and summer
- Delegating with team to make sure daily tasks and duties were fulfilled through the resort, whilst looking after guest safety
- Weekly processing of teams commission from detection of fraudulent or unpaid passes
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Snowboard Instructor
Lake Louise Ski Resort & Perisher Blue
11.2015 - 10.2016
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Providing lessons to groups based on skill level as well as individual lessons through a wide range of age groups ranging from 3years up to 60+ years of age. tailoring programs to individual experiences, understanding the client's physical and mental capabilities
- Adhering to strict OH&S procedures and policies along with the mount safety guidelines
- Having a strong understanding of time management and consistently processing risk assessments and potential dangers
- Processing forms, developing & following lesson structures, providing working feedback for next stage progression of the rider
- Ability to work in all environments and weather conditions
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Stayed on top of current weather conditions to maintain student safety.
- Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Store Manager
Telstra
12.2012 - 12.2015
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Ensuring that all customer identification and contracts are correct as per Telstra guidelines
- Tailoring telecommunications solutions based on consumer customer requirements
- Following and promoting the Telstra Retail Sales Platform; adhering to all Telstra expectations and imparting knowledge down to all team members
- Addressing and managing staff performance in conjunction with the area and state management team
- Listening and understanding customer concerns and complaints, and developing a resolution for each customer
- Ordering, managing stock rotations & taking weekly inventory
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Education
Master of Business -
The University of Notre Dame
02.2017 - 04.2019
Design Fundamentals -
Enmore Design College
01.2011 - 12.2012
High School Diploma -
Arden Anglican School
01.2011 - 12.2012
Skills
General sales techniques
B2C sales
Verbal and written communication
Operations management
Flexible and Adaptable
First Aid/CPR
Time Management & oraganisation
Leadership
B2B sales & appointment setting
Attention to Detail
Computer Skills
Certification
First Aid Certificate RSA
Interests
Travel
Hiking & cycling
Timeline
Sales manager
Petsypoles
10.2019 - Current
General Sales Assistant
Bicycle Cafe
05.2017 - 10.2017
Master of Business -
The University of Notre Dame
02.2017 - 04.2019
Telstra Business Consultant
Telstra
01.2017 - 07.2019
Supervisor, Mountain Greeter
Lake Louise Ski Resort
12.2016 - 06.2017
Snowboard Instructor
Lake Louise Ski Resort & Perisher Blue
11.2015 - 10.2016
Store Manager
Telstra
12.2012 - 12.2015
Design Fundamentals -
Enmore Design College
01.2011 - 12.2012
High School Diploma -
Arden Anglican School
01.2011 - 12.2012