Traci Burgess
Ramsay Health Care
Regents Park,QLD
21
years of professional experience
I am a dynamic and dedicated professional with almost 21 years experience in the health industry in a major hospital in the Catering Department as team leader, i have achieved my skills in this work by adapting well and self taught in the current role i am in. I have achieved the skills i have by working hard, getting the job done, listening to the patients needs and always giving it 100%. Tt is now time for me to move on with these acquired skills and provide my expertise elsewhere.
Work History
Catering Team Leader
21 Years 5 Months- Ensured compliance with health and safety regulations, maintaining a clean and safe working environment for all staff members.
- Trained new staff members on company policies and procedures, leading to a well-informed team capable of handling any situation.
- Resolved customer complaints promptly and professionally, upholding the company''s reputation for excellence in customer service.
- Adapted quickly to unforeseen issues during events such as last-minute menu changes or venue complications ensuring smooth operations.
- Established strong relationships with clients, fostering trust and loyalty in the company''s services.
- Trained and mentored team members, fostering skill development and teamwork.
- Enhanced customer satisfaction by providing exceptional catering service.
- Preparing patients menus on a daily basis using computer programs designed for hospitals according to their dietary requirements
- Serving patients meals in a timely manner with customer serviced being priority.
Food Services Worker
10 Months- Operated kitchen equipment and tools to prepare food in compliance with safety standards.
- Maintained cleanliness and sanitation of work areas, adhering to health regulations.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered meals for patients across the whole hospital
Education
Skills
Team motivation
Sanitation standards
Food safety compliance
Staff management
Food safety
Staff leadership
Food presentation
Menu supervision
Chefmax computer program knowledge
Basic Computer Skills
Teamwork
Time management
Problem-solving
Customer service
Attention to detail
Problem-solving abilities
Multitasking
Cash handling
Food preparation
Kitchen equipment operation
Staff training
Food plating and presentation
Interests
Outdoor Recreation
Horticulture
Waterfall seeking
I am a small business owner also
Timeline
Catering Team Leader
Ramsay Health Care
05.2005 - CurrentRead More
Food Services Worker
Queensland Health
05.2005 - 03.2006Read More
Sunnybank State High
Read More
Drivers Licence
Own a Open C class drivers Licence