Assistant Venue Manager
Surfers Paradise Beergarden & Broadbeach Tavern - ALH Group
Gold Coast, QLD
08.2020 - Current
- Managed day-to-day operations of the venue - staff management, stock & non-consumable ordering, venue marketing & promotions, ME&U management, EOD banking & reporting, staff rostering & timesheets, functions & event management (Blues On Broadbeach & Groundwater Festival), complaint resolution, KPI management, sales & budget management, record management (archiving & destruction), TAB & Keno.
- Managed all areas of venue compliance - adhering to OLGR, ALH & SNP policies and laws.
- Incident management, investigation & footage retention. Liaise with QPS & OLGR.
- Security management - liaise with security company & maintain guard records.
- Conduct internal auditing (CSA) & managed action plans.
- Complete monthly Safety Pack - adhere to ALH safety policies & WHS laws.
- Investigated potential hazards and implemented procedures to ensure patron, staff & contractor safety.
- Gaming operations - clearances, EOM, Bally, CRS, SDS, self exclusions.
- Managed weekly stocktakes. Investigated areas of concern and implemented strategies to minimise losses.
- Managed all areas of cash control - variance management & investigation.
- Recruitment & development of managers and staff leading to progression within ALH and hospitality industry.