Overview
Work History
Education
Skills
Certification
References
Timeline
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Dana Zornig

Pimpama,QLD

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Venue Manager

Surfers Paradise Beergarden & Broadbeach Tavern - ALH Group
Gold Coast, QLD
08.2020 - Current
  • Managed day-to-day operations of the venue - staff management, stock & non-consumable ordering, venue marketing & promotions, ME&U management, EOD banking & reporting, staff rostering & timesheets, functions & event management (Blues On Broadbeach & Groundwater Festival), complaint resolution, KPI management, sales & budget management, record management (archiving & destruction), TAB & Keno.
  • Managed all areas of venue compliance - adhering to OLGR, ALH & SNP policies and laws.
  • Incident management, investigation & footage retention. Liaise with QPS & OLGR.
  • Security management - liaise with security company & maintain guard records.
  • Conduct internal auditing (CSA) & managed action plans.
  • Complete monthly Safety Pack - adhere to ALH safety policies & WHS laws.
  • Investigated potential hazards and implemented procedures to ensure patron, staff & contractor safety.
  • Gaming operations - clearances, EOM, Bally, CRS, SDS, self exclusions.
  • Managed weekly stocktakes. Investigated areas of concern and implemented strategies to minimise losses.
  • Managed all areas of cash control - variance management & investigation.
  • Recruitment & development of managers and staff leading to progression within ALH and hospitality industry.

Assistant Manager

Chatswood Hills Tavern - ALH Group
Springwood, QLD
05.2017 - 07.2020

Day to day venue operations - Gaming operations (clearance, EOM), trade reconciliation & banking, staff training & management, rostering, KPI management, complaint resolution, stock control & stocktake, OLGR & ALH venue compliance, CSA, safety packs.

Bar, Bistro & Gaming Attendant

Newnham Hotel - Spirit Hotels
Upper Mt Gravatt, QLD
07.2015 - 05.2017

Bar/Bistro/Gaming/Bottleshop Attendant

Club Hotel Roma
Roma, QLD
04.2014 - 06.2015

Bistro & Bar Attendant

Whitebull Tavern
Roma, QLD
06.2012 - 02.2013

Education

Roma State College
Roma, QLD

Lowood State High School
Lowood, QLD

Skills

  • Strong leadership & staff management/training
  • High knowledge of Liquor/Gaming/Food regulations & laws
  • Exceptional customer service
  • Time & task management
  • Attention to detail
  • Strong cash handling
  • Investigative skills
  • Perform & thrive under pressure
  • Marketing - social media & print design
  • Gaming/TAB/Keno
  • ALH Programs - COUPA, TANDA, Ivvy, Tableau, CRS, SDS, CSA, ME&U

Certification

  • RMLV
  • Approved Manager Licence
  • RSG
  • RSA
  • Manual Driver Licence
  • First Aid & CPR certificate
  • Food Safety Supervisor - in progress
  • Customer Liasion Officer - in progress

References

Heath Cornwell - Venue Manager - Broadbeach Tavern & Surfers Paradise Beergarden - 0476 245 429

Tamika Dooley - Venue Manager - Surfers Paradise Beergarden - 0407 030 239

Paul Stevens - Venue Manager - Chatswood Hills Tavern - 

Graeme Gibbs - Venue Manager - Newnham Hotel - 

Timeline

Assistant Venue Manager

Surfers Paradise Beergarden & Broadbeach Tavern - ALH Group
08.2020 - Current

Assistant Manager

Chatswood Hills Tavern - ALH Group
05.2017 - 07.2020

Bar, Bistro & Gaming Attendant

Newnham Hotel - Spirit Hotels
07.2015 - 05.2017

Bar/Bistro/Gaming/Bottleshop Attendant

Club Hotel Roma
04.2014 - 06.2015

Bistro & Bar Attendant

Whitebull Tavern
06.2012 - 02.2013

Roma State College

Lowood State High School
Dana Zornig