Makere Tina Paudel
Watanobbi,NSW
Summary
Proven Office Administrator and Support Worker with a track record of enhancing client satisfaction and streamlining database management at CMG Care Metaz Global. Skilled in relationship building and documentation control, adept at delivering compassionate client care and efficient administrative support. Excelled in disability care and office management, significantly improving client and operational outcomes.
Overview
16
16
years of professional experience
Work History
Support Worker and Administrative Assistan
CMG Care Metaz Global
Central Coast, NSW
01.2021 - Current
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Administered medication as prescribed and maintained accurate records of clients' medication schedules.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
Support Worker
Unisson Disability
Sydney, NSW
04.2017 - 12.2020
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Office Administrator
Waldorf Apartments
Sydney, NSW
05.2010 - 09.2016
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted guests at check-in, providing information on various services within hotel.
- Maintained daily records of room availability and rates.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Performed administrative duties such as filing documents, preparing correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Office Administrator
Pacrim Hotels
Sydney, NSW
01.2009 - 04.2010
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Facilitated successful front desk operations for high-volume hotel.
Education
Bachelor of Arts - Arts
Whitecliff School of Arts And Design
Auckland New Zealand11-2005
Incomplete Certificate IV in HR -
TAFE NSW
NSWSkills
- Scheduling and calendar management
- Documentation and control
- Relationship building
- Database administration
- Payroll and budgeting
- Office management
- Disability care
- Documentation
- Personal care assistance
- Verbal and written communication
- Medication administration
- Attention to detail
- Documentation and reporting
Timeline
Support Worker and Administrative Assistan
CMG Care Metaz Global
01.2021 - Current
Support Worker
Unisson Disability
04.2017 - 12.2020
Office Administrator
Waldorf Apartments
05.2010 - 09.2016
Office Administrator
Pacrim Hotels
01.2009 - 04.2010
Bachelor of Arts - Arts
Whitecliff School of Arts And Design
Incomplete Certificate IV in HR -
TAFE NSW
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