Olivia Te Kura
Brisbane,QLD
Summary
Seeking employment similar to my previous experience in customer service. Great at working effectively and quickly learning new skills. Working with a background in insurance and customer service, both customer facing and phone based service roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Service Internet Advisor
Youi Insurance
Brisbane City, QLD
09.2023 - Current
- Managed high call volumes during peak periods
- Assisted customers in selecting products to meet their needs
- Consistently exceeded KPI's for sales conversion and quality score
- Assisted clients in selecting appropriate coverage options for their needs.
- Built relationships with existing clients by providing exceptional service.
- Developed a better understanding of home construction (materials and value) and explained insurance processes to customers
Insurance Claims Consultant
Auto & General
North Lakes, QLD
09.2020 - 03.2023
- Supported efficient handling of complex claims
- Specialized in end-to-end claims management for a portfolio of over 150 claims
- Managed and settled property claims within 50k authority limits
- Operated a DISC claims processing system
- Assisted in training newly hired employees
- Worked within a smaller team of consultants specializing in Earthquake claim types and engineer report reviews
- Handled multiple projects and tasks to ensure high quality and timely delivery
Crew Trainer
Mcdonald's
Deception Bay, QLD
06.2017 - 09.2020
- Instructed new team members on correct procedures for operations
- Served as a friendly, hardworking and punctual employee
- Managed conflict resolution issues
- Assisted in implementing workplace policies, procedures and standards
- Worked closely with managers to ensure customer satisfaction
Volunteer
Great Life 755 Church Cafe
Ormeau, QLD
01.2018 - 01.2020
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Raised funds for organization
- Trained volunteers in barista and customer service roles
Server
Over There Cafe
Redcliffe, QLD
01.2017 - 01.2018
- Worked as a reliable, dedicated and consistent employee
- Operated POS terminals
- Developed rapport with guests and assisted in generating repeat business
Server
Redcliffe Leagues Club
Redcliffe, QLD
01.2016 - 01.2018
- Worked efficiently in high-pressure and high-volume situations
- Continually worked to enhance my communication skills and strategies
Childcare Worker
Beehive Kindy
Clontarf, QLD
04.2016 - 04.2016
- Employed as a childcare worker as unpaid work experience
- Cared for children of various ages and assisted with daily activities
- Developed and implemented activities
Education
High School Diploma -
North Lakes State High School
North Lakes11.2019
Skills
- Outstanding customer service
- Exceptional time management
- Strong phone manner
- Excellent communication & empathetic ability
- Extensive knowledge of General Insurance
- Well organised
- Fast and efficient work ability
- Skillful clerical abilities
- Conflict resolution
- Decision-making
Certification
COVID SAFE Work Training for Dining In
Responsible Service of Alcohol (RSA), Bar Training
Queensland Certificate of Education (QCE)
Certificate I in Business
References
Keira Fennell
Team Leader at Youi Insurance
Phone: 0422 452 769
Email: keiraf@youi.com
Shannon Waldon
Manager at Auto and General Insurance
Phone: 0439 086 277
Email: shannon.waldon@autogeneral.com.au
Nuseta Tukuaoga
Manager at Deception Bay McDonalds
Phone: 0450 295 589
E-mail: Nuseta_2@hotmail.com
Timeline
Sales Service Internet Advisor
Youi Insurance
09.2023 - Current
Insurance Claims Consultant
Auto & General
09.2020 - 03.2023
Volunteer
Great Life 755 Church Cafe
01.2018 - 01.2020
Crew Trainer
Mcdonald's
06.2017 - 09.2020
Server
Over There Cafe
01.2017 - 01.2018
Childcare Worker
Beehive Kindy
04.2016 - 04.2016
Server
Redcliffe Leagues Club
01.2016 - 01.2018
High School Diploma -
North Lakes State High School
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