KHUSHI BAJAJ
Melbourne,Australia
Summary
Master of Management student with practical experience in learning and development, retail, and customer service. Proven ability to communicate effectively, collaborate within teams, and analyze complex problems. Strong interest in applying academic knowledge to real-world business challenges, particularly in consulting roles. Eager to enhance consulting skills through hands-on experience in addressing client needs in Australia.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Country Road Group
Melbourne
09.2025 - Current
- Built strong customer relationships through active listening and personalised styling advice, contributing to higher sales and repeat visits.
- Communicated effectively with team members to streamline daily operations and create a seamless in-store experience.
- Collaborated closely with colleagues to meet sales targets, support visual merchandising, and maintain a positive, customer-focused environment.
Team Member
Spudbar
Melbourne
11.2024 - 09.2025
- Worked collaboratively under pressure in a high-volume environment, building resilience and teamwork skills.
- Applied problem-solving and initiative to quickly resolve customer concerns, maintaining satisfaction and loyalty.
Learning and Development
Expertrons
Mumbai
06.2023 - 04.2024
- Designed, authored, and delivered communication materials and training decks for 200+ participants, transforming complex content into clear, engaging formats, improved message retention
- Coordinated and facilitated webinars, workshops, and virtual sessions, supervising logistics and ensuring smooth delivery while maintaining high levels of participant engagement.
- Partnered with cross-functional teams (HR, operations, and business leads) to align training communication with organisational objectives, reinforcing brand consistency and strategic messaging
- Enhanced skills in stakeholder communication, project alignment, and engagement tracking.
Audit Intern
Sharad Bajaj & Associates
Assam
04.2022 - 06.2022
- Reviewed financial statements and supporting documents to ensure compliance with accounting standards and regulatory requirements
- Consulted in audit visits, verifying transactions and testing internal controls to identify risks and irregularities. Prepared working papers and summaries to support senior auditors in drafting final reports
Education
Master of Management - General
The University of Melbourne
Melbourne, VIC07-2026
Bachelor of Commerce - Accounting & Finance
University of Mumbai
Mumbai, India05.2023
Skills
- Project coordination: supported planning, scheduling, and task tracking across group and client projects
- Documentation and reporting: prepared structured reports and maintained accurate project documentation
- Stakeholder management: communicated updates and insights clearly to clients and team members
- Engagement: built rapport with diverse teams through active listening and collaboration
- Risk and compliance: Reviewed procedures to ensure accuracy and adherence to standards
- Audit methods: assisted in financial reviews and data verification during audit internships
- Excel (Solver, Pivot Tables, VLOOKUP): applied to analyze datasets, optimize decisions, and generate summaries
- PowerPoint and data visualization: designed clear, engaging presentations, and visual reports
Academic Projects
1. Managerial Decision Analytics – Telstra Workforce Scheduling Project
Melbourne Business School, Melbourne, Victoria
- Built an optimization model using Excel Solver to improve call-center staffing efficiency while meeting service targets
- Analyzed data trends to minimize costs and employee downtime, applying linear programming principles
- Strengthened quantitative reasoning, data interpretation, and decision-making skills
2. Consulting Fundamentals – Australian Red Cross Lifeblood
Melbourne Business School, Melbourne, Victoria
- Developed a 5,000-word consulting proposal addressing declining national blood donations, focused on communication strategy, and behavioral engagement
- Applied consulting frameworks to design evidence-based interventions, and justify recommendations to client stakeholders
- Collaborated in a diverse, multi-disciplinary team to deliver actionable solutions aligned with organizational goals
3. Managing Value Creation – IKEA vs. Temple & Webster
Melbourne Business School, Melbourne, Victoria
- Conducted a comparative value analysis using the Smith and Colgate (2007) framework to evaluate competitive positioning
- Assessed both companies’ value propositions, delivery systems, and customer experiences, and recommended improvements.
- Developed research and critical analysis skills relevant to strategic marketing and business growth.
Extra Curricular Experience
1. Graduate Student Association (GSA)
Events & Engagement Committee Member
- Strengthened stakeholder engagement and event commercialisation through resource allocation and promotion strategies.
2. Enactus
University of Melbourne, Club Member
- Contributed to social entrepreneurship projects, strengthening collaboration and project-based problem-solving.
- Gained exposure to project-based problem solving, business model design, and early-stage commercialisation processes.
Timeline
Retail Assistant
Country Road Group
09.2025 - Current
Team Member
Spudbar
11.2024 - 09.2025
Learning and Development
Expertrons
06.2023 - 04.2024
Audit Intern
Sharad Bajaj & Associates
04.2022 - 06.2022
Master of Management - General
The University of Melbourne
Bachelor of Commerce - Accounting & Finance
University of Mumbai