Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Peta Commons

Student
Fortitude Valley,QLD

Summary

Driven student experienced in managing reservations, utilising booking systems, taking telephone calls and customer inquiries. Poised and professional with total commitment to customer satisfaction. Always eager to learn new skills and able to step up and lead when required.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Hotel Front Office Receptionist

Hides Hotel Cairns
Cairns, QLD
12.2018 - 07.2021
  • Collected room deposits, fees and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.

Counter Server

Domino's Pizza
Cairns, QLD
08.2016 - 02.2017
  • Took and processed over customer orders.
  • Processed cash, debit and credit card payments.
  • Provided information regarding promotions and menu items.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Maintained sanitation of restaurant by wiping counters and systems.

Education

Bachelor of Criminology And Criminal Justice - Sociology, Law, Psychology

University of Queensland
St Lucia
01.2022 - Current

Bachelor of Education (Primary) - Education

James Cook University
Cairns, QLD
07.2019 - 06.2020

International Baccalaureate Diploma -

Cairns State High School
Cairns, QLD
01.2014 - 12.2018

Skills

    Welcoming guests

Dependable and Responsible

POS and PMS system knowledge

Leadership

Accomplishments

  • Supervised housekeeping team of 4 staff members.

Software

PMS System - Guestcentrix

POS System - Domino's

Microsoft Office - Word, Excel

Timeline

Bachelor of Criminology And Criminal Justice - Sociology, Law, Psychology

University of Queensland
01.2022 - Current

Bachelor of Education (Primary) - Education

James Cook University
07.2019 - 06.2020

Hotel Front Office Receptionist

Hides Hotel Cairns
12.2018 - 07.2021

Counter Server

Domino's Pizza
08.2016 - 02.2017

International Baccalaureate Diploma -

Cairns State High School
01.2014 - 12.2018
Peta CommonsStudent