Rachael Chan
Sydney
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Allied Health Assistant
NSW Health
04.2016 - Current
- Implemented time management strategies that increased efficiency within the allied health department.
- Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
- Assisted in structured therapeutic activities and supportive interactions with patients.
- Greeted patients and visitors and performed general clerical duties such as answering and screening phone calls and routing mail.
- Provided emotional support to patients and families, fostering a positive environment conducive to healing.
- Maintained accurate patient records, contributing to efficient clinical decision-making processes.
- Communicated with patients, families, physicians and other healthcare team members about patient care.
- Assisted speech therapists in conducting assessments and developing intervention plans for individuals with communication disorders, improving overall quality of life for these patients.
- Created a welcoming atmosphere within the clinic by maintaining a clean space while also attending to the needs of waiting patients.
- Ensured a safe and clean environment for patients by adhering to infection control policies and procedures.
- Assisted in the development of individualized care plans for patients, leading to improved health outcomes.
- Facilitated effective communication between patients, families, and healthcare providers, ensuring a holistic approach to care.
- Provided educational resources for patients and families on relevant health topics, empowering them to make informed decisions about their care.
- Participated in ongoing professional development activities, staying current with best practices in allied health services.
- Contributed to increased patient satisfaction by promptly addressing concerns and providing compassionate care.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, resulting in better patient management.
- Supported physical therapists in implementing exercise programs, promoting patient mobility and independence.
- Participated in developing plans to meet daily care needs of patients.
- Coordinated scheduling of appointments and therapy sessions for multiple practitioners without compromising service quality or timeliness.
- Demonstrated strong interpersonal skills when working with diverse patient populations, fostering positive relationships and trust among clients.
- Monitored vital signs of patients during therapy sessions, ensuring their safety throughout treatment.
- Enhanced patient care by providing support to healthcare professionals in various therapeutic and diagnostic procedures.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Delivered high-quality care to Stroke and Aged Care patients in hospital facility.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Regional Operations Officer
NSW Environment Protection Authority
03.2000 - 01.2014
- Increased employee satisfaction with the implementation of advanced training programs and professional development opportunities.
- Oversaw facility maintenance and safety protocols, ensuring a secure work environment for employees in the region.
- Coordinated efforts among various departments to ensure seamless execution of daily operations across all locations within the region.
- Monitored industry trends; adapted strategies in response to changing market dynamics.
- Conducted regular audits to identify compliance issues or areas requiring attention; implemented corrective actions accordingly.
- Developed strong relationships with local partners, fostering collaboration and driving business growth in the region.
- Successfully managed crisis situations; swiftly resolving issues with minimal disruption to business continuity.
- Ensured adherence to regulatory standards through strict implementation of policies and procedures; minimizing legal exposure and potential penalties.
- Mentored junior staff members, providing guidance on best practices in regional operations management.
- Identified areas of potential risk, developing contingency plans to mitigate any negative impact on regional operations.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Lecturer
Guangxi University
08.2004 - 07.2005
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Contributed to departmental meetings by sharing insights on effective teaching strategies and proposing solutions for addressing common challenges faced by faculty members.
- Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
- Initiated community outreach programs, connecting students with real-world applications of classroom theories.
- Assessed student learning outcomes, refining teaching methods to better meet educational goals.
- Enhanced student comprehension of complex theories through engaging lectures and interactive discussions.
- Pioneered use of multimedia resources in lectures, enriching learning environment.
- Cultivated critical thinking and analytical skills in students by incorporating case studies into curriculum.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Designed and implemented various educational activities and programs to meet student needs.
- Applied innovative teaching methods to encourage student learning objectives.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
Research Assistant
Hong Kong Polytechnic University
09.1996 - 10.1998
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Managed research databases with utmost diligence, ensuring data integrity and security.
- Boosted research visibility and impact with publication of findings in prestigious academic journals.
- Coordinated with external research partners to ensure seamless integration of collaborative projects.
- Streamlined project workflow, optimizing team efficiency through development of detailed scheduling and tracking systems.
- Identified and resolved data discrepancies, ensuring highest level of accuracy in research outcomes.
- Enhanced participant recruitment strategies, leading to more diverse and representative study samples.
- Implemented rigorous quality control measures, elevating standard of research outputs.
- Optimized lab equipment usage, significantly reducing operational costs and downtime.
- Translated research findings into actionable recommendations, influencing policy and practice.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Set and oversaw quality assurance guidelines for laboratory work.
- Interpreted laboratory results to provide technical advice to scientists.
Environment Chemist
Swire-BFI
08.1994 - 06.1996
- Increased accuracy of environmental assessments by utilizing advanced analytical techniques such as gas chromatography and mass spectrometry.
- Supported continuous improvement initiatives by actively participating in professional development opportunities, staying current with industry trends and best practices in environmental chemistry.
- Optimized data quality through rigorous validation processes and adherence to strict quality control guidelines.
- Ensured regulatory compliance by maintaining accurate documentation of all testing protocols and results.
- Streamlined laboratory operations by organizing and maintaining inventory of chemical reagents, supplies, and equipment.
- Conducted routine inspections of on-site storage facilities to ensure proper management of hazardous materials according to local regulations.
- Facilitated knowledge transfer among team members through training sessions and mentorship opportunities focused on best practices in environmental chemistry fieldwork techniques.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
- Modified and adapted standard methods and procedures to solve analytical problems.
- Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
- Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Carried out laboratory tests and experiments to analyze, identify and isolate chemical compounds.
Chemical Analyst
Solvaychemicals
03.1992 - 02.1996
- Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
- Developed new analytical methods to expand capabilities and meet emerging industry needs.
- Assisted in auditing processes, upholding high standards of quality management systems within the laboratory setting.
- Shared knowledge through presenting research findings at conferences and workshops, raising awareness of innovative analytical approaches within the scientific community.
- Enhanced laboratory efficiency by streamlining sample preparation processes and optimizing instrument usage.
- Reduced turnaround time for test results with meticulous organization and prioritization of tasks.
- Increased quality control compliance by conducting thorough data reviews and addressing discrepancies promptly.
- Performed chemical tests to assist scientists in making qualitative and quantitative analyses of solid, liquid, and gaseous materials.
- Composed technical reports and charts to document experimental test results.
- Operated laboratory equipment and prepared compounds and solutions to conduct tests.
- Performed analysis of pharmaceutical finished products using various methods to test for purity.
- Calibrated and maintained laboratory spectrometers and chromatographs.
- Created spreadsheets and other forms of documentation to accurately record and calculate analytical results.
Education
Allied Health Assistant
Castle Hill TAFE
Castle Hill, NSW12.2014
Master of Science - Environmental Management
Macquarie University
Sydney, NSW05.2004
Bachelor of Science - Chemistry
University of New South Wales
Sydney, NSW07.1994
High School Diploma -
St Catherine's School
Waverley, NSW12.1984
Skills
- Teamwork and Cooperation
- Professionalism and Work Ethic
- Self-Motivation and Initiative
- Infection control measures
- Patient Confidentiality Practices
- Communication and Interpersonal Skills
- Organizational abilities
- Healthcare Team Collaboration
- Medical Equipment Operation
- Cultural Competency Awareness
- Therapeutic Techniques Application
- First aid and CPR knowledge
- Physical Rehabilitation Assistance
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Patient Care
- Vital signs
- Basic Life Support
- Reliability
- Vital signs monitoring
- Excellent Communication
- Direct Patient Care
- Empathy and Compassionate Care
- CPR Certification
- Organizational Skills
- Team Collaboration
- Patient-focused care
- Collecting vital signs
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Activities of Daily Living ADL Support
- Calm Under Stress
- Dementia Care
- Heavy Lifting
- Certified in CPR/AED
- Supporting personal needs
- Relationship Building
- Patient Care Quality
- Personal Hygiene Assistance
- Bedside manner
- Patient relationship building
- Emotional Support
- Family Communication
- Emotional and Social Support
- Task Prioritization
- Dementia and Alzheimer's knowledge
- Self Motivation
- Infection Control
- Medical Terminology
- Interpersonal Skills
- Analytical Thinking
- Geriatric Care
- Companionship and emotional support
- Professionalism
- Patient Management
- First Aid Certification
- Patient Safety Management
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Allied Health Assistant
NSW Health
04.2016 - Current
Lecturer
Guangxi University
08.2004 - 07.2005
Regional Operations Officer
NSW Environment Protection Authority
03.2000 - 01.2014
Research Assistant
Hong Kong Polytechnic University
09.1996 - 10.1998
Environment Chemist
Swire-BFI
08.1994 - 06.1996
Chemical Analyst
Solvaychemicals
03.1992 - 02.1996
Allied Health Assistant
Castle Hill TAFE
Master of Science - Environmental Management
Macquarie University
Bachelor of Science - Chemistry
University of New South Wales
High School Diploma -
St Catherine's School
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