Susha Lee McRostie
Mudgeeraba,QLD
Summary
Soon to be graduate with foundational knowledge in Pathology Collection and hands-on experience gained through student placement with Sullivan Nicolaides Pathology.
An organised and empathetic individual who is passionate about healthcare with a background experience providing exceptional customer service in a fast paced, high volume pharmacy.
Eager to start my career in Pathology Collection with Sullivan Nicolaides Pathology, please be informed i do not have current drivers license.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
Good Price Pharmacy Warehouse
01.2023 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Verified patient information to correctly dispense medications.
Hospitality Team Member
Mr Mozzarella
12.2019 - 04.2022
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Maintained exceptionally high standards of customer service during high-volume work shifts.
- Kept customer and food preparation areas clean, well-organised and stocked.
Education
Certificate III - Pathology Collection
TAFE QLD
Southport, QLD12-2024
Statement of Attainment - Provide CPR And First Aid
TAFE QLD
06-2024
Statement of Attainment - Support The Supply of Pharmacist Only Medicines
The Pharmacy Guild Of Australia
10-2023
High School Diploma -
Ballina Coast High School
Ballina, NSW12-2021
Ballina Coast High School
Ballina, NSW12-2021
Skills
- Computer Literacy
- Professionalism
- Telephone Etiquette
- Correct waste disposal practices
- Venepuncture techniques
- Specimen handling
- Infection control
- Multitasking Abilities
- Patient confidentiality
- Empathy
- Compassion
Timeline
Pharmacy Assistant
Good Price Pharmacy Warehouse
01.2023 - Current
Hospitality Team Member
Mr Mozzarella
12.2019 - 04.2022
Certificate III - Pathology Collection
TAFE QLD
Statement of Attainment - Provide CPR And First Aid
TAFE QLD
Statement of Attainment - Support The Supply of Pharmacist Only Medicines
The Pharmacy Guild Of Australia
High School Diploma -
Ballina Coast High School
Ballina Coast High School
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