ASHWINI HARIKUMAR

• Role: Housekeeping Supervisor
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Established and enforced safety protocols and guidelines for staff.
• Completed schedules, shift reports, and other business documentation.
• Manages 2 or 3 floors with 37 rooms on each floor and 6 to 10 staff on average per day.

• Role: Office Coordinator
• Increased team productivity by reorganizing office supplies and protocols Enhanced communication within team through regular meetings and detailed reporting.
• Reported to senior management on organizational performance and progress toward goals.
• Kept high average of performance evaluations.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.
• Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
• Completed bi-weekly payroll for 80 employees.

• Role: Housekeeping and Amenities
• Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Ensured healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
• Supported team members during peak periods, fostering cohesive and productive work environment.
• Kept building entryway glass clean and polished for professional presentation.
• Adhered to eco-friendly practices in cleaning methods and product usage, supporting hotel's commitment to sustainability efforts.
• Cleaned approximately 10 -13 rooms per day

• Role: Student Success Specialist
• Had to connect regularly with students and parents and ensure that are having seamless effective experience with BYJU's
• Patched software and installed new versions to eliminate security problems and protect data.
• Increased market share by identifying new opportunities through comprehensive competitor analysis.
• Collaborated with cross-functional teams to streamline product development processes.
• Researched and identified solutions to technical problems.
• Streamlined internal processes through implementation of project management tools, leading to more efficient workflow within organization.
• Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
• Installed, configured and maintained computer systems and network connections.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Managed 50 leads on average

Internet of Things based company where we worked with how we can control the operations of electronics with the use of any application on our mobile phones

• Conducted regular reviews of operations and identified areas for improvement.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.