Cristina Montana

• Met customer needs through polite, friendly and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Helped customers complete purchases, locate items, and join reward programs.
• Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
• Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Bagged items securely to minimize breakages and reduce losses.
• Addressed and resolved complaints quickly to maintain customer satisfaction.
• Collaborated with team members to maintain a positive work environment and boost employee morale.
• Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
• Trained new cashier team members in customer service and money handling processes.

REFERENCE- Lynda Harrison

• Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
• Maintained strong customer relationships through friendly interactions and attentive service.
• Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
• Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
• Addressed customer inquiries and concerns promptly, ensuring a positive shopping experience.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.

REFERENCE- Lillian

ph 0412 844 073

• Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
• Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
• Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
• Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
• Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.

REFERENCE- Natasha Keen-Smith

ph: 0466 874 772

• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
• Worked flexible schedule and extra shifts to meet business needs.