Acting Community Supports Programs Manager
Mungabareena Aboriginal Corporation
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Supported staff to understand their program requirements, KPI's, service delivery guidelines, and brokerage guidelines.
- Complete staff daily movements and manage leave requests and timesheets.
- Supported and guided other teams and programs if other Managers are away.
- Completed monthly supervision and monthly program reports with staff and Team leaders.
- Completed work plans with staff and team leaders to keep staff motivated and support staff with professional development.
- Supported staff to complete reports for their program.
- monitored staff performance in accordance to funding KPI's.
- Communicate effectively with team members and their stakeholders.
- Work alongside team members and their stakeholders.
- Foster a supportive and connected team environment.
- Assist new and existing staff by assessing skills required, and providing opportunities for professional development to meet role requirements and KPI's.
- Assist and support with recruitment and onboarding processes with new staff.
- Use resolution and reflective practice to resolve conflict and/or interpersonal issues.
- Provide an open door policy to support staff to speak freely without judgement and encourage open communication in the workplace.
- Lead by example and work collaboratively with higher management, team leaders and staff.
- Support General Manager and CEO with funding bodies and completing acquittals and funding reports.
- Work with stakeholders in selling MAC's programs and cultural safety for clients.
- Promoting programs at every opportunity and providing information about the referral process.
- Previously support Higher Management with funding applications for different positions, some successful some unsuccessful.
- Provided support and guidance to staff when supporting complex clients/cases.
- Provided debriefing to staff after they have experienced difficult challenges or traumatising situations.
- Completed monthly reports and brokerage reports for multiple programs based on the funding agreement.
- Support staff with the management of their programs and ensure staff have an understanding of the service delivery required by the funding bodies.
- Guidance and support to staff regarding their programs brokerage and ensuring we are not overspending.
- Provide strategic direction to teams to support with achieving best practice, to continually improve and meet objectives.
- Continually looking for new funding opportunities and relevant grants for the programs teams.
- Provide updates at meetings regarding programs and any achievements from the teams.
- Supported General Manger in ceasing services in NSW due to funding capabilities>
- Attending committee meetings, forums, conferences and working groups that is relevant to MAC.
- Continue networking with stakeholders and Funding Bodies to ensure best practice across the organisation.
- Breaking down the barriers for Indigenous community members to be able to access a culturally safe environment at MAC.
- Provide insight and guidance to external agencies on being culturally safe and inclusive for staff and community members.
- Support staff in providing holistic approach and using a strength base approach when working with clients.
- Participate in reflective practices to improve on my own behaviours and to continue learning on how better to approach different situations.
