Zahra-lee Hansen
Loganholme ,QLD
Summary
Adept Lash and Brow Technician and Customer Service Sales Representative, I excel in customer interaction and multitasking, ensuring high satisfaction levels. At Bakers Delight, I significantly boosted sales through effective communication and service. Whilst running my own business doing lashes and brows my attention to detail and ability to work under pressure have been key to my success, fostering long-lasting client relationships and achieving positive feedback.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lash and Brow Technician
Self-employed
02.2022 - 11.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Established strong rapport with clients, leading to increased trust and long-lasting relationships.
- Efficiently managed appointment scheduling, accommodating last-minute requests while minimizing downtime between clients where possible.
- Received consistent positive feedback from clients regarding the quality of work and overall experience.
- Utilized exceptional customer service skills throughout lash consultations and services.
- 2 x Fully Certified - across 8 certificates
Customer Service Sales Representative
Bakers Delight
01.2018 - 01.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
High School Diploma -
Coombabah High School
Gold Coast, QLD12-2019
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- Customer interaction
Certification
- SITHGAM022 Provide Responsible Gambling Services
- SITHFAB021 Provide Responsible Service of Alcohol
- Wine Knowledge Certificate
- Beer Knowledge Certificate
- Cocktails and Spirits Certificate
- Barista for Beginners Certificate
Timeline
Lash and Brow Technician
Self-employed
02.2022 - 11.2024
Customer Service Sales Representative
Bakers Delight
01.2018 - 01.2020
High School Diploma -
Coombabah High School
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