Sojeong Im

- Crafted high-quality coffee and bubble tea beverages according to brand standards
- Developed strong multitasking skills by managing customer flow during peak hours
- Handled POS operations, took orders, and processed cash and card payments
- Trained new staff on service standards, cleanliness protocols, and drink preparation

- Assisted customers with orders, seating, and product recommendations
- Operated POS systems and handled both cash and EFTPOS transactions
- Maintained a clean, organized, and compliant workspace in line with hygiene standards
- Helped with drink preparation and supported team during busy hours

- Assisted in daily café operations, including coffee preparation and food service
- Provided exceptional customer service in a fast-paced, high-volume environment
- Built strong customer relationships through friendly and attentive service
- Supported inventory management and helped with restocking supplies