PRIYANKA TYAGI
Wollert,VIC
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 14 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Helpful professional commended as valuable team player with expertise as technician and Administration along with Retails Ready to bring 14 years of relevant work experience to new position.
Overview
14
14
years of professional experience
Work History
Technician & Administrative Assistant
Samsung Electronics
07.2023 - Current
- Facilitated communication between departments, ensuring timely resolution of technical issues and smooth operations.
- Assisted in training new employees on company software, policies, and procedures to ensure consistent performance standards.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Diagnosed and repaired problems with electrical and mechanical systems.
Warehouse Production Line Worker
TT Logistics (Australasia) Pty Ltd
01.2023 - 06.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Warehouse Production Line Worker and Pick Packer
Yellow Octopus
04.2022 - 12.2022
- Pick Packing experience using RF scanner
- Experience in labeling scanning tagging and shorting the different products
- Printing the packing slip and processing the online orders
- Maintaining and filling the data entry and paperwork for warehouse.
Channel Partner (Self Employed)
DTDC EXPRESS LTD and DELHIVERY LTD (Logistics)
08.2018 - 03.2022
- Co-ordination with different Vendors and Clients such as DHL, FedEx, Courier Please, and Aramex etc
- Planning the training and standardization of service delivery
- Selecting and hiring new staff
- Monitoring the work of individual representatives and of the team
- Conducting quality assurance surveys with customers
- Business Promotion and Taking care of Franchisees.
MIS Executive and Coordinator
Scope Testing PVT LTD
08.2015 - 07.2018
- Coordination with clients
- Business Promotion
- Data Analysis
- Making all MIS reports.
MIS Executive
kontentedge PVT LTD
02.2015 - 07.2015
- Making all MIS for Australian Clients
- KPI Reports
- Weekly Reports
- Non Schedules Reports.
Retail Zonal Backend
Vodafone
03.2013 - 09.2014
- Making all Retail MIS
- Such as KPI reports weekly reports monthly reports
- Data Analysis
- Co-ordination with Zonal team, Circle Team and Customers
- Making Salary & Incentive data.
Team Leader
Airtel
02.2010 - 01.2013
- Team Leader
- Taking care of Postpaid Customers
- Co-ordination with Zonal Team.
Education
MBA - Digital Management & Project Management
Kaplan Business School Melbourne
Melbourne, VIC08.2024
MBA - Marketing Management And Research
Guru Jambheswar University, (G.J.U) Hisar India
India01.2015
Skills
- Excellent knowledge of troubleshoot and repair technical issues
- Ability to adapt to changing situations
- Decisive and able to execute plans effectively and rapidly
- Ability to build good working relationships with both clients and customers along with team
- Always strive to achieve desired out come at a high standard
- Track record of working in a fast paced environment
- Particularly effective in working independently
- Good timekeeping
References
Reference will be provided on request.
Timeline
Technician & Administrative Assistant
Samsung Electronics
07.2023 - Current
Warehouse Production Line Worker
TT Logistics (Australasia) Pty Ltd
01.2023 - 06.2023
Warehouse Production Line Worker and Pick Packer
Yellow Octopus
04.2022 - 12.2022
Channel Partner (Self Employed)
DTDC EXPRESS LTD and DELHIVERY LTD (Logistics)
08.2018 - 03.2022
MIS Executive and Coordinator
Scope Testing PVT LTD
08.2015 - 07.2018
MIS Executive
kontentedge PVT LTD
02.2015 - 07.2015
Retail Zonal Backend
Vodafone
03.2013 - 09.2014
Team Leader
Airtel
02.2010 - 01.2013
MBA - Digital Management & Project Management
Kaplan Business School Melbourne
MBA - Marketing Management And Research
Guru Jambheswar University, (G.J.U) Hisar India
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