Tiffany Mackay
Summary
I am very interested in a role within the administration, customer service and sales area of a Company. I have exceptional organizational and communication skills in providing outstanding customer service and ensuring smooth front desk operations. I have been working in the customer service industry for the past 6 years in roles such as cashier, Shift Supervisor and Front Office. Being a quick learner, I can adapt to new roles and am able to pick up new skills easily which is very beneficial with time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
FV By Peppers ACCOR
01.2024 - Current
- Dealing with complaints to an efficient and effective manner
- Coordinating with other departments to ensure the hotel is running efficiently on a day to day bases
- Responsible for taking large amounts of money, sending off appropriate billing and ensuring invoices are filled
- In charge of the front office area, maintaining a clean work environment and making sure our GSA’s are organized
- Confirm guests information and revise all relevant records.
Guest Service Agent
Mantra French Quarter ACCOR
01.2023 - 01.2024
- Communicating between guest to ensure they have the best experience
- Liaising between guests, housekeeping, trades people and managers to ensure the day runs smoothly
- Creating appropriate reservations for guests through to completion
- Delegating tasks between coworkers and myself to ensure everything is completed
- Training new staff to a high work ethic
- Trained in Sync Banking, Sihot and Apollo.
Front Office Manager/ Receptionist
McGrath Real Estate Agent
01.2022 - 01.2023
- Liaising between agents and clients through emails, phone calls and face to face
- Delegate tasks between coworkers and myself
- Answer phone calls quickly and passing on to the appropriate person
- Upholding a professional manner for all clients
- Communicating with tradespeople for maintenance request
- Maintenance of the key register
- Keeping the front office clean and presentable for clients.
Front End Supervisor
Seasons IGA Noosa
01.2018 - 01.2022
- Became a supervisor of customer service in 2019 to 2022
- Training of new staff and support of team to ensure each shift runs smoothly
- Teamwork skills including coordination of staff over their rotating shifts
- Conflict management with customers and staff
- Delegation of tasks and cooperation with other shift supervisors and managers
- Set up and lock up of store
- Roster coordination as required
- Cash handling and balancing of end of day floats
- Data entry of rosters and timesheets if required as well as recording of floats.
Education
Year 12 -
Matthew Flinders Anglican College
01.2021
Skills
- Excellent communication skills including presentation skills, active listening, and confidence
- Problem solving skills including logical thinking, persistence and decision making
- A high work ethic including responsibility, discipline, initiative, time management and reliability
- Leadership skills including good communication with peers, Senior Staff, and mentors
- Adaptable, ability to think on my feet, being creative with ideas and able to learn quickly and effectively
- Excellent computer skills with above average ability with Microsoft Suite and Mac products
Certification
- Blue Card
- Current Open Drivers Licence
Availability
Monday through Friday 7am-5pm, Occasionally Saturdays & Sundays
References
- Simon Kirch, General Manager, 0434 738 315, Mantra French Quarter
- Lauren Nourse, Head of Elite Athlete Program, 0477 771 186, Matthew Flinders Anglican College
- Adam McKenzie, Rooms Division Manager, 0499 003 313, Mantra French Quarter
- Georgia Scharer, Real Estate Agent, 0477 652 148, Personal Reference
- Patti Farrel, Netball Coach, 0415 956 608, Personal Reference
Timeline
Front Office Supervisor
FV By Peppers ACCOR
01.2024 - Current
Guest Service Agent
Mantra French Quarter ACCOR
01.2023 - 01.2024
Front Office Manager/ Receptionist
McGrath Real Estate Agent
01.2022 - 01.2023
Front End Supervisor
Seasons IGA Noosa
01.2018 - 01.2022
Year 12 -
Matthew Flinders Anglican College
Similar Profiles
Bishal TamrakarBishal Tamrakar
Chef de Partie at Grain Of The Silos, Peppers Silo, Accor HotelsChef de Partie at Grain Of The Silos, Peppers Silo, Accor Hotels
Matt McClureMatt McClure
General Manager at Peppers Gallery - AccorGeneral Manager at Peppers Gallery - Accor
Gaiya NakataGaiya Nakata
Duty Manager at Peppers Broadbeach – Accor HotelDuty Manager at Peppers Broadbeach – Accor Hotel
Jeysi MartinezJeysi Martinez
Senior Front office assistant, front office supervisor, medical records, scribe, surgery scheduler at Orlando HealthSenior Front office assistant, front office supervisor, medical records, scribe, surgery scheduler at Orlando Health
Jeewa NageswaramJeewa Nageswaram
Front Office Supervisor at Hilton Dubai Palm JumeirahFront Office Supervisor at Hilton Dubai Palm Jumeirah