Tiffany Mackay
Summary
I am very interested in a role within the administration, customer service and sales area of a Company. I have exceptional organizational and communication skills in providing outstanding customer service and ensuring smooth front desk operations. I have been working in the customer service industry for the past 6 years in roles such as cashier, Shift Supervisor and Front Office. Being a quick learner, I can adapt to new roles and am able to pick up new skills easily which is very beneficial with time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
FV By Peppers ACCOR
01.2024 - Current
- Dealing with complaints to an efficient and effective manner
- Coordinating with other departments to ensure the hotel is running efficiently on a day to day bases
- Responsible for taking large amounts of money, sending off appropriate billing and ensuring invoices are filled
- In charge of the front office area, maintaining a clean work environment and making sure our GSA’s are organized
- Confirm guests information and revise all relevant records.
Guest Service Agent
Mantra French Quarter ACCOR
01.2023 - 01.2024
- Communicating between guest to ensure they have the best experience
- Liaising between guests, housekeeping, trades people and managers to ensure the day runs smoothly
- Creating appropriate reservations for guests through to completion
- Delegating tasks between coworkers and myself to ensure everything is completed
- Training new staff to a high work ethic
- Trained in Sync Banking, Sihot and Apollo.
Front Office Manager/ Receptionist
McGrath Real Estate Agent
01.2022 - 01.2023
- Liaising between agents and clients through emails, phone calls and face to face
- Delegate tasks between coworkers and myself
- Answer phone calls quickly and passing on to the appropriate person
- Upholding a professional manner for all clients
- Communicating with tradespeople for maintenance request
- Maintenance of the key register
- Keeping the front office clean and presentable for clients.
Front End Supervisor
Seasons IGA Noosa
01.2018 - 01.2022
- Became a supervisor of customer service in 2019 to 2022
- Training of new staff and support of team to ensure each shift runs smoothly
- Teamwork skills including coordination of staff over their rotating shifts
- Conflict management with customers and staff
- Delegation of tasks and cooperation with other shift supervisors and managers
- Set up and lock up of store
- Roster coordination as required
- Cash handling and balancing of end of day floats
- Data entry of rosters and timesheets if required as well as recording of floats.
Education
Year 12 -
Matthew Flinders Anglican College
01.2021
Skills
- Excellent communication skills including presentation skills, active listening, and confidence
- Problem solving skills including logical thinking, persistence and decision making
- A high work ethic including responsibility, discipline, initiative, time management and reliability
- Leadership skills including good communication with peers, Senior Staff, and mentors
- Adaptable, ability to think on my feet, being creative with ideas and able to learn quickly and effectively
- Excellent computer skills with above average ability with Microsoft Suite and Mac products
Certification
- Blue Card
- Current Open Drivers Licence
Availability
Monday through Friday 7am-5pm, Occasionally Saturdays & Sundays
References
- Simon Kirch, General Manager, 0434 738 315, Mantra French Quarter
- Lauren Nourse, Head of Elite Athlete Program, 0477 771 186, Matthew Flinders Anglican College
- Adam McKenzie, Rooms Division Manager, 0499 003 313, Mantra French Quarter
- Georgia Scharer, Real Estate Agent, 0477 652 148, Personal Reference
- Patti Farrel, Netball Coach, 0415 956 608, Personal Reference
Timeline
Front Office Supervisor
FV By Peppers ACCOR
01.2024 - Current
Guest Service Agent
Mantra French Quarter ACCOR
01.2023 - 01.2024
Front Office Manager/ Receptionist
McGrath Real Estate Agent
01.2022 - 01.2023
Front End Supervisor
Seasons IGA Noosa
01.2018 - 01.2022
Year 12 -
Matthew Flinders Anglican College