Summary
Overview
Work History
Education
Skills
Volunteering Roles
Qualifications Awards Licenses
References
Timeline
Generic

Sarah Martin

Summary

Motivated individual with 6 years years of experience in Facilities Management and over 15 years experience with the Rural Fire Service Queensland, with strong customer service, administration and projected management skills. Delivering well-developed action preparedness plans, favourable vendor contracts and comprehensive regulations compliance.

Overview

5
5
years of professional experience

Work History

Facilities Coordinator

CBRE
05.2021 - Current
  • Be the heart of the workplace and first point of engagement with customers
  • Assist in the management of over 1700 properties across Australia and New Zealand
  • Elevate the customer experience every day through front of house activities
  • Support property services with administration tasks e.g. invoicing, orders, job completion uploads, triple net sites, service agreements.

Facilities Manager

CBRE - Charter Hall Account - Industrial (Qld)
05.2021 - 12.2023
  • Portfolio of f over 60 buildings
  • Personally managed maximum of 18
  • Oversee building operations and deliver efficient and cost-effective management of dedicated industrial sites
  • Ensure a high level of Customer satisfaction through the efficient and effective delivery of all building services within the portfolio.
  • Manage the delivery of all Facilities Management services; tenant liaison and contractor management.
  • Deliver superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications to our tenants, stakeholders and client.
  • Manage operating expenditure, budgeting, produce and present monthly reporting and financial reporting

Facilities Operations

First Asset Management
06.2020 - 11.2020
  • Portfolio of over 140 buildings
  • Maintaining and repairing buildings and equipment, scheduled maintenance and adhoc basis
  • Adhering to and improving health and safety standards
  • Contract management of all services – air conditioning, fire services, gardening, security, cleaning, pest control, waste management, general repairs & maintenance etc

Assistant Facilities Manager

Knight Frank Australia
02.2019 - 06.2020
  • Portfolio of over 30 properties in SE Qld.
  • Maintain good working environment for tenants and maintain open communications
  • Maintain safe, compliant, and clean environment for contractors
  • Planning for and overseeing major renovations and new construction
  • Procurement of new contractors
  • Managing complaints from customers, tenants & contractors
  • Hold contractor performance meetings & take minutes
  • Process contractor invoices for processing
  • Identify and oversee capital work projects
  • Work with Centre Manager to ensure safe, clean and compliant centres

Education

Cert IV - Training And Assessment

TAFE Queensland
Ashmore, QLD
10.2015

Skills

  • Customer Service
  • Relate well with management and co-workers
  • Building operations
  • Vendor coordination
  • Project Management
  • Asset Management
  • Maintenance
  • Budget Administration
  • Analytical and Critical Thinking
  • Project Planning

Volunteering Roles

  • Started March 2006 - Volunteer Firefighter, Brigade Officer, Secretary, Training Officer & Crew Leader.
  • Biddaddaba District RFB – 3rd Officer & Secretary
  • VCE Strike team leader – Cyclone Marcia 2015 for 10 days.
  • Multiple PIO roles in SOC, ROC, ICC & ICP.
  • Notably North Stradbroke Fire 2014 – 1st PIO to issue an emergency warning for a bushfire.
  • Volunteer Area Training Officer (South Coast Area)
  • Level 3 - Public Information Officer
  • Level 2 – Planning Officer

Qualifications Awards Licenses

  • Hold a valid Queensland Driver’s Licence – MR Class
  • Hold a valid Blue Card (Blue Card Services)
  • Certificate II in Public Safety (Firefighting Operations)
  • Work within the Australasian Inter-service Incident Management System
  • RFVP300 – Crew Leader Skills
  • Level 3 Public information officer AIIMS training
  • Level 2 Planning Officer AIIMS training
  • Queensland Disaster Management Arrangements (LDMG training)
  • Australia Day Award for Volunteer Community Educator
  • QFES Medal

References

  • Warwick Miles, 0428 731 908, Manager, Precise Fire
  • Brett Taylor, 0437 324 040, State Lead Senior FM - CBRE

Timeline

Facilities Coordinator

CBRE
05.2021 - Current

Facilities Manager

CBRE - Charter Hall Account - Industrial (Qld)
05.2021 - 12.2023

Facilities Operations

First Asset Management
06.2020 - 11.2020

Assistant Facilities Manager

Knight Frank Australia
02.2019 - 06.2020

Cert IV - Training And Assessment

TAFE Queensland

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Sarah Martin