Daaniel Gluškov

Current business owner and CEO of DNS SOLUTION SERVICES. My additional roles are also HR, recruiter, accountant, sales and marketing manager. DNS deals with and offers services in everything from construction to agricultural, works and needs in Australia. In addition, we offer a variety of labor and labourers for different agricultural, construction works.

• Complied with food safety, hygiene and sanitation regulations for safe food preparation.
• Adhere to safety and cleanliness standards and maintained equipment
• Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
• Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
• Labeled meat items clearly and accurately with allergen information and expiration dates.
• Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and
  sanitation standards.
• Inspected equipment, checking for proper functioning and safety.
• Unloaded meat and poultry from delivery trucks to sort and prepare for trimming.
• Wrapped meat produce to maintain quality, freshness and condition.
• Used boning knife, skewers and twine to shape, lace, and tie roasts.
• Trained new employees on proper meat-cutting techniques and safety measures.
• Adjusted machine settings to accommodate different cuts of meat.
• Packaged and labeled meat items in preparation for sale to customers.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Trimmed fat and removed bones for high-quality, well-presented cuts of meat.

• Pulled orders quickly to maintain demanding productivity goals.
• Prepared orders by processing requests, packed boxes,
• wrapped boxes and prepared shipments.
  Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Removed items from shelves or storage bins and scanned tags.
• Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.

I was working for an Estonian company as a customer service
specialist, my main project is Samsung international customers. My language skills are high in
English, Russian and Estonian languages, both in written and verbal. I have good experience in
customer service and multitasking. One of my achievements at my current work in July was, that I
made call record and customer satisfaction- breaking results in the whole Baltic countries
My former work was in a company named Webhelp OÜ, inbound/outbound call customer service
specialists. My work includes solving different problems for customers, example: warranty issues,
technical problems and insurance questions. Plus we are offering to our customers different loyalty
programs, like insurance and warranty.

Enhanced customer satisfaction by resolving issues promptly and professionally.Managed high call volume while maintaining a courteous and professional demeanor.

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Logged reports, expenses, receipts and sales documents into digital database.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Developed strong relationships with clients through excellent customer service and regular followups.

• Unloaded and stacked materials by raising and lowering lifting devices.
• Unloaded materials and goods at designated locations for best project availability.
• Transported goods between warehouse locations according to shipment and storage needs.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Manoeuvred forklift safely in congested and confined areas using skill and Technique.
• Handled multiple tasks simultaneously to maximize work efficiency.
• Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
• Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

• Loaded, unloaded and moved material to and from storage and production areas.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Assisted with successful, time-sensitive renovations of various structures.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.