Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Cleaning Business
Myself
11.2020 - Current
Applied effective time management techniques to meet tight deadlines.
Proven ability to develop and implement creative solutions to complex problems.
Paid attention to detail while completing assignments.
Worked effectively in fast-paced environments.
Assistance of Manager
Niall
11.2021 - Current
Strengthened communication skills through regular interactions with others.
Self-motivated, with a strong sense of personal responsibility.
All rounder - do the duties as Manager directed such as waiting staff, bartender, carrying the food and set up the tables
Assistance of Manager
Rod
02.2022 - Current
Assistance of Manager
Barb
08.2022 - Current
Store Manager
Lilian Li
02.2022 - 03.2023
Increased productivity 10 to above 17 and do monthly report to Director
Managed inventory control, cash control, and store opening and closing procedures.
Managed purchasing, sales, marketing and customer account operations efficiently.
Trained new employees on proper protocols and customer service standards.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Waiting Staff Member
Ginny
11.2021 - 02.2022
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Inspected dishes and utensils for cleanliness.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cook and All Rounder
Young Kim
05.2021 - 11.2021
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Kept kitchen clean and organized by performing daily maintenance tasks.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Kitchen Hand
Patrick Choi
08.2020 - 08.2021
Loaded dishes, glasses and tableware into dishwashing machines.
Followed food safety practices and sanitation guidelines.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Transported food items from storage areas to kitchen for prepping.
Head of Administration
Parminder Singh
08.2020 - 08.2021
Dealing with over 500 students and 150 immigrant agents
Stayed current on changes in federal and state laws regarding visa and communicated changes to team members to mitigate risks.
Developed creative presentations, trend reports, kitted assets, and product data sheets.
Conducted and evaluated market research to adjust marketing strategy to meet changing market and competitive conditions.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Waiting Staff Member
Tucky
01.2021 - 04.2021
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Increased sales significantly by upselling higher-end products to customers.
Squad Leader, Sergeant
Korean President
11.2014 - 08.2016
Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Created contingency plans to address unexpected tactical scenarios.
Trained and mentored personnel in combat operations and tactics.
Monitored and assessed mission progress and provided updates to command.
Waiter and Bartender
Jin Young
04.2014 - 11.2014
Increased sales significantly by upselling higher-end products to customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Nayoung
04.2014 - 11.2014
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Controlled line and crowd with quick, efficient service.
Learned special recipe items and seasonal offerings to best meet customer needs.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Kitchen Assistant
Roy
12.2013 - 03.2014
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Managed time to juggle multiple tasks simultaneously with ease.
Operated standard kitchen equipment with focus on safety and sanitation.
All Rounder
Suman
12.2012 - 03.2013
Worked flexible hours across night, weekend and holiday shifts.
Applied effective time management techniques to meet tight deadlines.
Resolved problems, improved operations and provided exceptional service.
Cook
Uijin
10.2011 - 11.2012
Prepared food items in compliance with recipes and portioning control guidelines.
Monitored food quality and presentation to maintain high standards.
Measured, weighed and mixed appropriate ingredients according to recipe directions.
Trained and supervised cooking staff to expertly meet daily needs.
Front Desk Receptionist
Hanho
12.2010 - 03.2012
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Completed all tasks in compliance with company policies and procedures.
Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Education
Diploma of Leadership And Management - Organizational Leadership
Royal Greenhill Institute of Technology
Hobart, TAS
10.2020
Professiona Year For Accounting - Accounting
Navitas
Hobart, TAS
09.2020
Bachelor of Commerce - Accounting
Griffith University
Brisbane, QLD
02.2019
Skills
Activity Manager
Manager Support
Connection Manager
Collaborative Manager
Sales Activities
Team Leadership
Staff Management
Maximizing Profitability
Customer Service
Accurate Cash Handling
Inventory Management
Staff Training
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Assistance of Manager
Barb
08.2022 - Current
Assistance of Manager
Rod
02.2022 - Current
Store Manager
Lilian Li
02.2022 - 03.2023
Assistance of Manager
Niall
11.2021 - Current
Waiting Staff Member
Ginny
11.2021 - 02.2022
Cook and All Rounder
Young Kim
05.2021 - 11.2021
Waiting Staff Member
Tucky
01.2021 - 04.2021
Cleaning Business
Myself
11.2020 - Current
Kitchen Hand
Patrick Choi
08.2020 - 08.2021
Head of Administration
Parminder Singh
08.2020 - 08.2021
Squad Leader, Sergeant
Korean President
11.2014 - 08.2016
Waiter and Bartender
Jin Young
04.2014 - 11.2014
Barista
Nayoung
04.2014 - 11.2014
Kitchen Assistant
Roy
12.2013 - 03.2014
All Rounder
Suman
12.2012 - 03.2013
Cook
Uijin
10.2011 - 11.2012
Front Desk Receptionist
Hanho
12.2010 - 03.2012
Diploma of Leadership And Management - Organizational Leadership
Royal Greenhill Institute of Technology
Professiona Year For Accounting - Accounting
Navitas
Bachelor of Commerce - Accounting
Griffith University
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