Hi, I’m
Daenah Bitanga
UTS Business/Medical Science Student
Summary
Enthusiastic university student and skilled multitasker with superior work ethic, great teamwork, problem-solving, organizational and intra-personal skills. Willing to take on any task to help team achieve goals. Friendly and dedicated team player with hardworking and resourcefully reliable approach.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
REDD Consulting Pty Ltd
Remote Accounts Administrator
1 2023 - Current
Job overview
- Utilized internal systems to keep track of payment status of invoices and other adjustments.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and exported spreadsheets using Xero.
- Liaised with internal departments to address client inquiries to minimize risk of overdue accounts.
- Reconciled accounts with large volume of transactions ranging from $1k-$50k projects.
- Greeted and assisted clients with enthusiastic and friendly demeanor.
Macquarie University
Casual Event Support | Open Day
07.2024 - 08.2024
Job overview
- Collaborated with Digital Marketing team in implementing successful marketing campaigns to advertise opportunities, ammenities and boost appeal of the university for Open Day.
- Streamlined procedures for obtaining media consent forms, scouting prospective models for shots, and assisting alumni, future students, families and general public with queries.
- Collaborated with faculty staff, speakers, photographers, marketing managers and fellow event support colleagues in creating memorable moments for prospective students, families and business partners at Open Day.
- Maintained a well-organized schedule for capturing time-sensitive events throughout large campus.
- Fostered relationships with stakeholders, creating an overall welcoming, engaging and academically empowering image of Macquarie University.
- Modelled for marketing campaign, interacting with Open Day attractions and faculty showcases.
Macquarie University
Service Connect Support
10.2023 - 04.2024
Job overview
- Assisting current domestic and international students studying at Macquarie University with queries about internal policies, processes and forms.
- Answering multitude of phone calls during peak study periods from current students, prospective students, general public and alumni about the university and other concerns they have.
- Utilizing Microsoft 365 applications to communicate between teams and record data and interactions between Service Connect and staff/students for administrative purposes.
- Deescalating situations to minimize potential for physical/verbal abuse to occur between staff and student interactions.
- Connecting students and general public to correct team(s) through phone or via emails using Macquarie University's internal AskMQ system.
- Ensuring privacy is maintained when supplying sensitive information to students and/or third party through conducting thorough privacy checks.
- Being first point of contact for university information at front desk and providing live troubleshooting support on face-to-face basis over wide scope of enquiries, whilst maintaining high standard of emotive body language.
- Working collaboratively with colleagues to investigate complicated cases and achieve favourable solutions for students.
Fancy Fion's
Retail Salesperson
01.2023 - 05.2023
Job overview
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and pricing them.
- Answered questions about products and addressed customer concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Recommended styling advice to customers 1 on 1 with decor and balloon arrangements for events, securing $100-$300 sales regularly.
- Analyzed invoices to ensure contractor did not forget/deliver wrong stock items.
- Set up new item barcode scans/item codes in POS system.
- Regularly maintained store cleanliness and ambience for optimal customer experience.
McDonald's
Shift Manager
08.2022 - 10.2022
Job overview
- Consistently exhibited calm demeanor during periods of high volume and unusual events to keep store operating smoothly and create safe and welcome environment for both shift team and customers.
- Recorded contractor visits, stock deliveries, and regular inventory rotation/monitoring of stock levels.
- Led entire on-shift team to work towards improving efficient customer experience, consistently getting to top 50-100 ranking out of 900 stores in Australia (highest was 14).
- Excelled in every store position and regularly backed up both front-line staff and back of house.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Led improvement initiatives to advance efficiency of operations and increase sales.
- Communicated goals/KPI targets to employees to promote operating productively and working on task to secure KPI targets and customer satisfaction.
McDonald's
Assistant Shift Manager
05.2022 - 08.2022
Job overview
- Monitored quality control of product and compliance with government regulations and industry standards.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted Shift Manager with team priorities, maintained scheduled breaks and monitoring performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Utilized industry expertise, customer service skills and creative problem-solving skills to resolve customer concerns whilst promoting loyalty.
- Organized shift replacements in times of sick-calls and shift swaps between employees.
- Liaised with managers of 7 other branches to occasionally manage stock between locations.
- Reconciled cash and eftpos sales on internal systems, safely managing bank deposits.
McDonald's
Crew Trainer
12.2021 - 05.2022
Job overview
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Worked directly with managers to coordinate safety action plans within workplace to minimize risk and hazards.
- Analyzed and evaluated training effectiveness and program outcomes and communicated to crew trainer team and managers during meetings.
McDonald's
Crew Member
03.2019 - 12.2021
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Learned all stations in drive-thru, front counter, McCafe and other areas.
- Addressed customer needs, questions, or concerns and communicated to crew trainers and managers to create optimum experience onboard.
- Used POS system to handle high volumes of transactions
- Memorized all products to answer questions, make suggestions with opportunity to upsell.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Used espresso machines to produce quality hot and cold beverages.
Education
Arthur Phillip High SchoolParramatta
High School Diploma
01.2016 - 12.2021
University Overview
- Member of Zone Athletics Team (2016-2019)
- Member of Gifted & Talented Dance Team (2016-2017)
- Year Advisor Award (2017)
- STRIVE Award Recipient (2017 & 2019)
- Year Representative (2018-2019)
- ROSE Award for Responsibility (2019)
- Elected to Chairperson for Student Representative Council (2019-2020)
- First in VET Hospitality (2020-2021)
Macquarie UniversityMacquarie Park, NSW
Bachelor of Medical Science from Anatomy & Physiology
07.2022 - Current
University Overview
- Member of Equity in STEM Society
- Member of Medical Science Society
- Member of Filipino Society
- Member of Women Empowerment Society
- Received SRS (School's Recommendation Scheme) early offer into degree
Skills
Xero
POS
First Aid/CPR Certified
Fire Safety Training
Holding RSA & RCG
KPI Management
KPI Reporting
Team Management
Time Management
Organisational Skills
Customer Service
Flexible and Adaptable
Accounting Remittances
Decision-Making
Training and Development
Leadership
Attention to Detail
Timeline
Casual Event Support | Open Day
Macquarie University
07.2024 - 08.2024
Service Connect Support
Macquarie University
10.2023 - 04.2024
Retail Salesperson
Fancy Fion's
01.2023 - 05.2023
Shift Manager
McDonald's
08.2022 - 10.2022
Macquarie University
Bachelor of Medical Science from Anatomy & Physiology
07.2022 - Current
Assistant Shift Manager
McDonald's
05.2022 - 08.2022
Crew Trainer
McDonald's
12.2021 - 05.2022
Crew Member
McDonald's
03.2019 - 12.2021
Arthur Phillip High School
High School Diploma
01.2016 - 12.2021
Remote Accounts Administrator
REDD Consulting Pty Ltd
1 2023 - Current