Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Daenah Bitanga

UTS Business/Medical Science Student

Summary

Enthusiastic university student and skilled multitasker with superior work ethic, great teamwork, problem-solving, organizational and intra-personal skills. Willing to take on any task to help team achieve goals. Friendly and dedicated team player with hardworking and resourcefully reliable approach.

Overview

5
years of professional experience
4
years of post-secondary education

Work History

REDD Consulting Pty Ltd

Remote Accounts Administrator
1 2023 - Current

Job overview

  • Utilized internal systems to keep track of payment status of invoices and other adjustments.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and exported spreadsheets using Xero.
  • Liaised with internal departments to address client inquiries to minimize risk of overdue accounts.
  • Reconciled accounts with large volume of transactions ranging from $1k-$50k projects.
  • Greeted and assisted clients with enthusiastic and friendly demeanor.

Macquarie University

Casual Event Support | Open Day
07.2024 - 08.2024

Job overview

  • Collaborated with Digital Marketing team in implementing successful marketing campaigns to advertise opportunities, ammenities and boost appeal of the university for Open Day.
  • Streamlined procedures for obtaining media consent forms, scouting prospective models for shots, and assisting alumni, future students, families and general public with queries.
  • Collaborated with faculty staff, speakers, photographers, marketing managers and fellow event support colleagues in creating memorable moments for prospective students, families and business partners at Open Day.
  • Maintained a well-organized schedule for capturing time-sensitive events throughout large campus.
  • Fostered relationships with stakeholders, creating an overall welcoming, engaging and academically empowering image of Macquarie University.
  • Modelled for marketing campaign, interacting with Open Day attractions and faculty showcases.

Macquarie University

Service Connect Support
10.2023 - 04.2024

Job overview

  • Assisting current domestic and international students studying at Macquarie University with queries about internal policies, processes and forms.
  • Answering multitude of phone calls during peak study periods from current students, prospective students, general public and alumni about the university and other concerns they have.
  • Utilizing Microsoft 365 applications to communicate between teams and record data and interactions between Service Connect and staff/students for administrative purposes.
  • Deescalating situations to minimize potential for physical/verbal abuse to occur between staff and student interactions.
  • Connecting students and general public to correct team(s) through phone or via emails using Macquarie University's internal AskMQ system.
  • Ensuring privacy is maintained when supplying sensitive information to students and/or third party through conducting thorough privacy checks.
  • Being first point of contact for university information at front desk and providing live troubleshooting support on face-to-face basis over wide scope of enquiries, whilst maintaining high standard of emotive body language.
  • Working collaboratively with colleagues to investigate complicated cases and achieve favourable solutions for students.

Fancy Fion's

Retail Salesperson
01.2023 - 05.2023

Job overview

  • Worked with loss prevention in monitoring shopper behavior.
  • Stocked merchandise, clearly labeling items, and pricing them.
  • Answered questions about products and addressed customer concerns.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Recommended styling advice to customers 1 on 1 with decor and balloon arrangements for events, securing $100-$300 sales regularly.
  • Analyzed invoices to ensure contractor did not forget/deliver wrong stock items.
  • Set up new item barcode scans/item codes in POS system.
  • Regularly maintained store cleanliness and ambience for optimal customer experience.

McDonald's

Shift Manager
08.2022 - 10.2022

Job overview

  • Consistently exhibited calm demeanor during periods of high volume and unusual events to keep store operating smoothly and create safe and welcome environment for both shift team and customers.
  • Recorded contractor visits, stock deliveries, and regular inventory rotation/monitoring of stock levels.
  • Led entire on-shift team to work towards improving efficient customer experience, consistently getting to top 50-100 ranking out of 900 stores in Australia (highest was 14).
  • Excelled in every store position and regularly backed up both front-line staff and back of house.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Led improvement initiatives to advance efficiency of operations and increase sales.
  • Communicated goals/KPI targets to employees to promote operating productively and working on task to secure KPI targets and customer satisfaction.

McDonald's

Assistant Shift Manager
05.2022 - 08.2022

Job overview

  • Monitored quality control of product and compliance with government regulations and industry standards.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted Shift Manager with team priorities, maintained scheduled breaks and monitoring performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Utilized industry expertise, customer service skills and creative problem-solving skills to resolve customer concerns whilst promoting loyalty.
  • Organized shift replacements in times of sick-calls and shift swaps between employees.
  • Liaised with managers of 7 other branches to occasionally manage stock between locations.
  • Reconciled cash and eftpos sales on internal systems, safely managing bank deposits.

McDonald's

Crew Trainer
12.2021 - 05.2022

Job overview

  • Mentored junior employees to improve performance, food safety, and customer service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Worked directly with managers to coordinate safety action plans within workplace to minimize risk and hazards.
  • Analyzed and evaluated training effectiveness and program outcomes and communicated to crew trainer team and managers during meetings.

McDonald's

Crew Member
03.2019 - 12.2021

Job overview

  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Learned all stations in drive-thru, front counter, McCafe and other areas.
  • Addressed customer needs, questions, or concerns and communicated to crew trainers and managers to create optimum experience onboard.
  • Used POS system to handle high volumes of transactions
  • Memorized all products to answer questions, make suggestions with opportunity to upsell.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Used espresso machines to produce quality hot and cold beverages.

Education

Arthur Phillip High School
Parramatta

High School Diploma
01.2016 - 12.2021

University Overview

  • Member of Zone Athletics Team (2016-2019)
  • Member of Gifted & Talented Dance Team (2016-2017)
  • Year Advisor Award (2017)
  • STRIVE Award Recipient (2017 & 2019)
  • Year Representative (2018-2019)
  • ROSE Award for Responsibility (2019)
  • Elected to Chairperson for Student Representative Council (2019-2020)
  • First in VET Hospitality (2020-2021)

Macquarie University
Macquarie Park, NSW

Bachelor of Medical Science from Anatomy & Physiology
07.2022 - Current

University Overview

  • Member of Equity in STEM Society
  • Member of Medical Science Society
  • Member of Filipino Society
  • Member of Women Empowerment Society
  • Received SRS (School's Recommendation Scheme) early offer into degree

Skills

Xero

Timeline

Casual Event Support | Open Day

Macquarie University
07.2024 - 08.2024

Service Connect Support

Macquarie University
10.2023 - 04.2024

Retail Salesperson

Fancy Fion's
01.2023 - 05.2023

Shift Manager

McDonald's
08.2022 - 10.2022

Macquarie University

Bachelor of Medical Science from Anatomy & Physiology
07.2022 - Current

Assistant Shift Manager

McDonald's
05.2022 - 08.2022

Crew Trainer

McDonald's
12.2021 - 05.2022

Crew Member

McDonald's
03.2019 - 12.2021

Arthur Phillip High School

High School Diploma
01.2016 - 12.2021

Remote Accounts Administrator

REDD Consulting Pty Ltd
1 2023 - Current
Daenah BitangaUTS Business/Medical Science Student