Daenah Bitanga
Student At Macquarie University
Summary
With a proven track record at Macquarie University, I excel in demonstrating problem-solving and organizational skills in customer service and administrative duties. My experience includes enhancing operational efficiency, achieving top KPIs at McDonald's where I led initiatives to rank within the top 25 of 900 stores nationally. I'm adept at ensuring customer satisfaction, making significant contributions to organizational success and streamlining accounts receivable processes at REDD Consulting.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
Casual | Remote Accounts Administrator
REDD Consulting Pty Ltd
1 2023 - Current
- Utilized internal systems to keep track of payment status of invoices and other adjustments.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and exported spreadsheets using Xero.
- Liaised with internal departments to address client inquiries to minimize risk of overdue accounts.
- Reconciled accounts with large volume of transactions ranging from $1k-$50k projects.
- Greeted and assisted clients with enthusiastic and friendly demeanor over the phone/email.
- Answering calls with professional phone etiquette, to best answer stakeholder queries.
Casual Event Support | Open Day
Macquarie University
07.2024 - 08.2024
- Collaborated with Digital Marketing team in implementing successful marketing campaigns to advertise opportunities, amenities and boost appeal of the university for Open Day.
- Streamlined procedures for obtaining media consent forms, scouting prospective models for shots, and assisting alumni, future students, families and general public with queries.
- Collaborated with faculty staff, speakers, photographers, marketing managers and fellow event support colleagues in creating memorable moments for prospective students, families and business partners at Open Day.
- Maintained a well-organized schedule for capturing time-sensitive events throughout large campus.
- Fostered relationships with stakeholders, creating an overall welcoming, engaging and academically empowering image of Macquarie University.
- Modelled for marketing campaign, interacting with Open Day attractions and faculty showcases.
Service Connect Support
Macquarie University
10.2023 - 04.2024
- Assisting current domestic and international students studying at Macquarie University with queries about internal policies, processes and forms.
- Answering multitude of phone calls during peak study periods from current students, prospective students, general public and alumni about the university and other concerns they have.
- Utilizing Microsoft 365 applications to communicate between teams and record data and interactions between Service Connect and staff/students for administrative purposes.
- Deescalating situations to minimize potential for physical/verbal abuse to occur between staff and student interactions.
- Connecting students and general public to correct team(s) through phone or via emails using Macquarie University's internal AskMQ system.
- Ensuring privacy is maintained when supplying sensitive information to students and/or third party through conducting thorough privacy checks.
- Being first point of contact for university information at front desk and providing live troubleshooting support on face-to-face basis over wide scope of enquiries, whilst maintaining high standard of emotive body language.
- Working collaboratively with colleagues to investigate complicated cases and achieve favourable solutions for students.
Retail Salesperson
Fancy Fion's
01.2023 - 05.2023
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and pricing them.
- Answered questions about products and addressed customer concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Recommended styling advice to customers 1 on 1 with decor and balloon arrangements for events, securing $100-$300 sales regularly.
- Analyzed invoices to ensure contractor did not forget/deliver wrong stock items.
- Set up new item barcode scans/item codes in POS system.
- Regularly maintained store cleanliness and ambience for optimal customer experience.
Shift Manager
McDonald's
08.2022 - 10.2022
- Consistently exhibited calm demeanor during periods of high volume and unusual events to keep store operating smoothly and create safe and welcome environment for both shift team and customers.
- Recorded contractor visits, stock deliveries, and regular inventory rotation/monitoring of stock levels.
- Led entire on-shift team to work towards improving efficient customer experience, consistently getting to top 50-100 ranking out of 900 stores in Australia (highest was 14).
- Excelled in every store position and regularly backed up both front-line staff and back of house.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Led improvement initiatives to advance efficiency of operations and increase sales.
- Communicated goals/KPI targets to employees to promote operating productively and working on task to secure KPI targets and customer satisfaction.
Assistant Shift Manager
McDonald's
05.2022 - 08.2022
- Monitored quality control of product and compliance with government regulations and industry standards.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted Shift Manager with team priorities, maintained scheduled breaks and monitoring performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Utilized industry expertise, customer service skills and creative problem-solving skills to resolve customer concerns whilst promoting loyalty.
- Organized shift replacements in times of sick-calls and shift swaps between employees.
- Liaised with managers of 7 other branches to occasionally manage stock between locations.
- Reconciled cash and eftpos sales on internal systems, safely managing bank deposits.
Crew Trainer
McDonald's
12.2021 - 05.2022
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Worked directly with managers to coordinate safety action plans within workplace to minimize risk and hazards.
- Analyzed and evaluated training effectiveness and program outcomes and communicated to crew trainer team and managers during meetings.
Crew Member
McDonald's
03.2019 - 12.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Learned all stations in drive-thru, front counter, McCafe and other areas.
- Addressed customer needs, questions, or concerns and communicated to crew trainers and managers to create optimum experience onboard.
- Used POS system to handle high volumes of transactions
- Memorized all products to answer questions, make suggestions with opportunity to upsell.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Used espresso machines to produce quality hot and cold beverages.
Education
Bachelor of Medical Science - Anatomy & Physiology
Macquarie University
Macquarie Park, NSW 07.2022 - Current
High School Diploma -
Arthur Phillip High School
Parramatta 01.2016 - 2021.12
Skills
Team Management
Timeline
Casual Event Support | Open Day
Macquarie University
07.2024 - 08.2024
Service Connect Support
Macquarie University
10.2023 - 04.2024
Retail Salesperson
Fancy Fion's
01.2023 - 05.2023
Shift Manager
McDonald's
08.2022 - 10.2022
Bachelor of Medical Science - Anatomy & Physiology
Macquarie University
07.2022 - Current
Assistant Shift Manager
McDonald's
05.2022 - 08.2022
Crew Trainer
McDonald's
12.2021 - 05.2022
Crew Member
McDonald's
03.2019 - 12.2021
High School Diploma -
Arthur Phillip High School
01.2016 - 2021.12
Casual | Remote Accounts Administrator
REDD Consulting Pty Ltd
1 2023 - Current
Similar Profiles
Mpho Mable LebeteMpho Mable Lebete
Control Room/Switchboard at TLG Commercial Sourcing & Consulting Services (PTY) Ltd / Ndubane TLG Protection service (PTY) LtdControl Room/Switchboard at TLG Commercial Sourcing & Consulting Services (PTY) Ltd / Ndubane TLG Protection service (PTY) Ltd
Tyler RizzoTyler Rizzo
Line Cook at ReddLine Cook at Redd
Henry EdensHenry Edens
Deliveries and Sales at Redd Flooring and Design CenterDeliveries and Sales at Redd Flooring and Design Center
Augusta Nkem Chris-UmorenAugusta Nkem Chris-Umoren
Remote Casual GC Examiner at NEBOSH UKRemote Casual GC Examiner at NEBOSH UK
MARIA ETHELIA ANCHETAMARIA ETHELIA ANCHETA
Remote Accounts Receivable Bookkeeper at The StayHub AucklandRemote Accounts Receivable Bookkeeper at The StayHub Auckland