DAFNE LOPEZ
Fawkner,VIC
Summary
Experience in education and human rights. I have developed the ease of adapting to the work area, as well as learning the essentials to perform my job correctly and prepare myself to do it and better understand what I do.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in scheduling, and maintaining welcoming environment. Reliable and organized.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver Assistant
SELF EMPLOYED
07.2023 - 11.2023
- Provided exceptional service to customers, answering questions regarding their orders and delivery times.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
- Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
PSYCOLOGIST
FREELANCE
05.2022 - 06.2023
- Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.
- Managed caseload of individual clients, couples, and family therapy sessions.
- Maximized efficiency within the practice setting by streamlining processes related to appointment scheduling, billing, and documentation.
- Used therapeutic communication techniques to build rapport and guide discussion with patients.
- Updated records and prepared reports to outline program actions, results, and recommended improvements.
VOLUNTEER ADMINISTRATOR
PUBLIC HOSPITAL - IMSS
10.2021 - 04.2022
- Gathered, organized and input information into digital database.
- Managed human resources functions for optimal team performance.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Improved employee productivity with effective time management strategies for daily tasks.
SHOP ASSISTANT AND MANAGER
ZONA BICI
07.2019 - 07.2021
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organised shelves to remove slow moving items and add new merchandise.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Recommended complementary purchases to customers, increasing revenue.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked incoming orders and organized new stock.
- Collaborated with team members to achieve overall store goals and objectives.
- Assisted customers in locating items, ensuring a positive shopping experience.
EDUCATIONAL FACILITATOR
SUENIÑOS A.C
08.2018 - 06.2019
- Shifted between formal and informal methods of teaching to keep students engaged.
- Support for children and teenagers
- Classroom management
- Training for their educational and personal development.
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Organized extracurricular activities that promoted teamwork, leadership skills, and cultural awareness among students.
Customer Service Executive
SERVICIOS ADUANALES ROMERO GALAVIZ S.C
02.2013 - 04.2015
- HR (creation of organizational chart and job description).
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
CAREER CENTER MANAGER & TEACHER
UNIVERSITY TECMilenio
12.2010 - 05.2012
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Bachelor's level teacher, Subjects: *Professional development and self-management skills. * Human Talent Management in the Company.
*Professional Projection. - Customer service
- Organize congresses, conferences in support of the personal growth of students.
VOLUNTEER
PLANETARIUM House of Science and Universal Culture
05.2009 - 10.2010
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Helped clients navigate social services system and access needed resources.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Educated young people about strategies for driving discussions and promoting social changes.
Sales Representative
MARS MEXICO
02.2008 - 02.2009
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Customer service
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Retail
Neonatal Childcare
CHILD CARE SERVICES "CAPULLITOS"
03.2007 - 04.2008
- Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
Early Childhood Educator Assistant
IPI Kids Children's Pedagogical Institute
03.2005 - 11.2006
- Supervised children during in-classroom activities and on playground.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Collaborated with a team of educators to develop an inclusive curriculum that met the diverse needs of all students.
- Assisted lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance.
Volunteer
NATIONAL INSTITUTE OF MIGRATION
02.2004 - 08.2004
- Maintained detailed case notes and documentation to track patient progress and inform future treatment decisions.
- Observed service delivery for cases involving specific problems and broadly disordered behavior.
- Implemented crisis intervention techniques to help individuals through complex situations.
Education
No Degree - English-as-a-Second-Language Education
IMPACT ENGLISH COLLEGE
Melbourne03.2024
MASTER OF EDUCATION -
Universidad Interamericana Para El Desarrollo
01.2017
Postgraduate - Education of The Learning Disabled
Universidad Valle Del Grijalva
Tuxtla Gutierrez Chiapas, Mexico05.2009
BACHELOR OF PSYCOLOGIST -
Universidad Valle del Grijalva
01.2007
Skills
- Listening Skills
- Sensitive information handling
- Empathy Development
- Ethical
- Problem-Solving
- Commitment
- Strong Communication
- Professionalism and Punctuality
- Strong Communication Skills
- Customer Service
- Team Collaboration
- Office Organization
Certification
Working with Children Check, 2871054A-01
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Delivery Driver Assistant
SELF EMPLOYED
07.2023 - 11.2023
PSYCOLOGIST
FREELANCE
05.2022 - 06.2023
VOLUNTEER ADMINISTRATOR
PUBLIC HOSPITAL - IMSS
10.2021 - 04.2022
SHOP ASSISTANT AND MANAGER
ZONA BICI
07.2019 - 07.2021
EDUCATIONAL FACILITATOR
SUENIÑOS A.C
08.2018 - 06.2019
Customer Service Executive
SERVICIOS ADUANALES ROMERO GALAVIZ S.C
02.2013 - 04.2015
CAREER CENTER MANAGER & TEACHER
UNIVERSITY TECMilenio
12.2010 - 05.2012
VOLUNTEER
PLANETARIUM House of Science and Universal Culture
05.2009 - 10.2010
Sales Representative
MARS MEXICO
02.2008 - 02.2009
Neonatal Childcare
CHILD CARE SERVICES "CAPULLITOS"
03.2007 - 04.2008
Early Childhood Educator Assistant
IPI Kids Children's Pedagogical Institute
03.2005 - 11.2006
Volunteer
NATIONAL INSTITUTE OF MIGRATION
02.2004 - 08.2004
MASTER OF EDUCATION -
Universidad Interamericana Para El Desarrollo
BACHELOR OF PSYCOLOGIST -
Universidad Valle del Grijalva
No Degree - English-as-a-Second-Language Education
IMPACT ENGLISH COLLEGE
Postgraduate - Education of The Learning Disabled
Universidad Valle Del Grijalva
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