Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dahianne Stephany Lopez Rincon

South Yarra,VIC

Summary

I am a Tourist and Hotel Administrator with more than 3 years of experience in hotel, tourist and customer service, creating stable relationships with our guests and corporate clients

Overview

8
8
years of professional experience

Work History

Construction Cleaner

Maintenance Cleaning Services
Melboure, VIC
10.2021 - Current

-Sweeping and mopping floors as well as equipment surfaces.

-Sanitizing bathrooms, kitchens and common areas.

-Emptying garbage containers and relining them.

-First clean

-Finally clean

Kitchen Hand

La Casa De Tito
Melboure, VIC
07.2021 - 09.2021

-Supporting the manager in the overall day to day running of the cafe ensuring fantastic customer service, smooth operations and happy vibe.

-Taking orders, operating cash register, baking procedures and POS.

-Full support all ends of day duties, cleaning, dishwashing, waiting tables.

-Food preparation, sandwich and rolls.

-Supporting in stock taking/ordering of food and non-food times.

Construction Cleaner

Nokin
Melbourne, VIC
12.2019 - 06.2021
  • Cleaned worksite by safely removing hazardous materials and debris.
  • Sweeping and mopping floors as well as equipment surfaces
  • Emptying garbage containers and reeling them
  • First clean
  • Finally clean

Waitress

Seaside Cafe
Melbourne, VIC
02.2019 - 11.2019
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Supporting the manager in the overall day to day running oof the cafe ensuring fantastic customer service, smooth operations and happy vibe
  • taking orders, preparation cash register baking procedures and POS

Receptionist and Booking Assistant

WYNDHAM BOGOTA ART HOTEL
Bogota
12.2015 - 12.2018
  • Confirmed appointments, communicated with clients and updated client records.
  • Processed guest check in and outs
  • Handled payments trough cash, checks and credit card
  • Greeting and welcoming guest and providing them with a positive first impression of the organization
  • Directing guests and answering their questions
  • Confirmed reservation in system and reviewed all noted information
  • Improved property management functionality by submitting key change request

Guest Service Agent

Avianca Airlines
Bogota
01.2014 - 12.2015

- Helping passengers when they arrive to the airport

- Make reservations

- Change tickets

- Amadeus system management

- Checking people in and making sure all their documentation is correct

- Doing services announcements

- Rebooking tickets

- Sell tickets

- Ensuring unaccompanied kids and guess with disabilities have an easy , enjoyable experience



Education

Bacherol - Hospitality Management

Academies Australasia Polythecnicias
Melbourne
01.2023

General English - General English

Embassy
Melbourne, VIC
12.2019

Bacherol - Tourist And Hospitality Management

Los Libertadores
Bogota
11.2018

Bacherol - Flight Attendant And Costumer Service in Airport

Indoamericana
Bogota
11.2010

Skills

  • Excellent customer service and professional interaction skills necessary to provide clients with the ultimate experience
  • Extensive communication abilities, including interpersonal, professional, written, and oral, which helps me convey information clearly and concisely
  • Attention to detail, critical thinking and decision making, and management experience
  • Organized service agent, comfortable multitasking, and familiar with administrative tasks
  • Experienced handling money responsibly and accurately and service-Oriented

Timeline

Construction Cleaner

Maintenance Cleaning Services
10.2021 - Current

Kitchen Hand

La Casa De Tito
07.2021 - 09.2021

Construction Cleaner

Nokin
12.2019 - 06.2021

Waitress

Seaside Cafe
02.2019 - 11.2019

Receptionist and Booking Assistant

WYNDHAM BOGOTA ART HOTEL
12.2015 - 12.2018

Guest Service Agent

Avianca Airlines
01.2014 - 12.2015

Bacherol - Hospitality Management

Academies Australasia Polythecnicias

General English - General English

Embassy

Bacherol - Tourist And Hospitality Management

Los Libertadores

Bacherol - Flight Attendant And Costumer Service in Airport

Indoamericana
Dahianne Stephany Lopez Rincon