Summary
Overview
Work History
Education
Certification
Timeline
References
Volunteer Work Experience
Generic

Dahlia Figueira

Bella Vista

Summary

A reliable and dedicated individual, with strong communication and problem-solving skills, committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Passionate about team work, motivated to meet deadlines and delivering exceptional results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Jewellery & Watch Sales Assistant

Gregory Jewellers
01.2024 - Current
  • Utilize Salesforce CRM to input and maintain client and product data, coordinating timely follow-ups and appointment scheduling.
  • Building strong customer relationships and providing excellent service.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Trained new staff on sales techniques and product knowledge to improve team performance.
  • Coordinated visual merchandising efforts to enhance store presentation and attract customers.
  • Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
  • Keyholder - Managed daily store operations by opening and closing the facility, ensuring readiness and security.

Sales Assistant

Prouds The Jewellers
05.2021 - 01.2024
  • Provided exceptional 1-on-1 selling skills whilst providing outstanding customer service experience, prompting customer loyalty and consistent sales.
  • A proven track record of achieving beyond targets and KPI's
  • Completed operational tasks including stock replenishment, pricing of stock, customer repairs, merchandising, and general housekeeping.
  • Processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise, and answered customer questions and suggested suitable options with up-to-date product knowledge of sales and store promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Supervised and assist to train team members

Teacher's Assistant

Code Camp
07.2021 - 06.2022
  • Provides one-on-one help to students during class
  • Guiding students in the right direction, especially for those falling behind whilst keeping an eye out for misbehaviour or disruption to maintain student progress and development.
  • Kept classrooms clean, neat and properly sanitized
  • Worked alongside head teacher
  • Took over class regularly for classroom teacher and managed student needs.
  • Schools worked at as Assistant Teacher:
  • Sydney Grammar School - Edgecliff Preparatory School
  • St Andrew's Catholic Cathedral School, Sydney Square
  • Annandale Public School
  • Ermington Public School

Head Teacher

CodeCamp
03.2022 - 04.2022
  • The Kings School, North Parramatta
  • Delivered Codecamp lesson plans to a class of ~ 25 students.
  • Responsible for keeping the class engaged and on track, whilst allowing all students to create fun, enjoyable, lasting memories.
  • Observed children and identified students in need of additional support and assistance.
  • Providing directions to teacher assistants

Crew Member

McDonald's
08.2018 - 12.2020
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Checked completed orders for accuracy
  • Operated and sanitized kitchen and food preparation equipment.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

Education

Bachelor of Commerce And Psychology -

Macquarie University
Macquarie, NSW
12-2025

2020 - Gilroy Catholic College
Castle Hill

2014 - St. Michaels Catholic Primary School
Baulkham Hills

Certification

  • 2022 - Statement of Attainment in Event Planning - TAFE
  • 2021 - Certificate II Retail, My Trade Start - LEAP Pre Employment Retail Program
  • 2020 - HSC Certificate
  • 2019 - Certificate II in Hospitality, Catholic Education Diocese of Parramatta
  • NSW Employee WWCC, NSW Government - 29 April 2026
  • NSW Volunteer WWCC Check, NSW Government - 29 April 2026
  • NSW Drivers License + car

Timeline

Jewellery & Watch Sales Assistant

Gregory Jewellers
01.2024 - Current

Head Teacher

CodeCamp
03.2022 - 04.2022

Teacher's Assistant

Code Camp
07.2021 - 06.2022

Sales Assistant

Prouds The Jewellers
05.2021 - 01.2024

Crew Member

McDonald's
08.2018 - 12.2020

Bachelor of Commerce And Psychology -

Macquarie University

2020 - Gilroy Catholic College

2014 - St. Michaels Catholic Primary School

References

Available on Request

Volunteer Work Experience

Youth Leader Volunteer (March, 2022 - January, 2024)

St. Michael's Parish Baulkham Hills, 2153, NSW

  • Planning and executing variety of activities with the aim of positively impacting the lives of young people i.e. St. Michaels School Yr 5 Reflection Day
  • Lead children, teenagers, educate them
  • Organise parish events


Student Volunteer (Feb, 2016 - Aug, 2019)

Gilroy Catholic College, Castle Hill, 2154

  • Open Day Tour Guide
  • Student Services assistant
  • Prepared food for open days and GAPE ~ Hospitality
  • Waiter for GAPE event ~ offering students, teachers, and guests food and drinks.


Dolcettini Patisserie - Work Experience in Hospitality (VET)

Dural - 1 week (40 hours) - 2019

  • Maintained excellent attendance record, consistently arriving on time.
  • Served customers in a friendly, efficient manner, following outlined steps of service.
  • Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment.



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Dahlia Figueira