Dahlia Figueira
Bella Vista
Summary
A reliable and dedicated individual, with strong communication and problem-solving skills, committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Passionate about team work, motivated to meet deadlines and delivering exceptional results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Jewellery & Watch Sales Assistant
Gregory Jewellers
01.2024 - Current
- Utilize Salesforce CRM to input and maintain client and product data, coordinating timely follow-ups and appointment scheduling.
- Building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Coordinated visual merchandising efforts to enhance store presentation and attract customers.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- Keyholder - Managed daily store operations by opening and closing the facility, ensuring readiness and security.
Sales Assistant
Prouds The Jewellers
05.2021 - 01.2024
- Provided exceptional 1-on-1 selling skills whilst providing outstanding customer service experience, prompting customer loyalty and consistent sales.
- A proven track record of achieving beyond targets and KPI's
- Completed operational tasks including stock replenishment, pricing of stock, customer repairs, merchandising, and general housekeeping.
- Processed exchanges and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise, and answered customer questions and suggested suitable options with up-to-date product knowledge of sales and store promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Supervised and assist to train team members
Teacher's Assistant
Code Camp
07.2021 - 06.2022
- Provides one-on-one help to students during class
- Guiding students in the right direction, especially for those falling behind whilst keeping an eye out for misbehaviour or disruption to maintain student progress and development.
- Kept classrooms clean, neat and properly sanitized
- Worked alongside head teacher
- Took over class regularly for classroom teacher and managed student needs.
- Schools worked at as Assistant Teacher:
- Sydney Grammar School - Edgecliff Preparatory School
- St Andrew's Catholic Cathedral School, Sydney Square
- Annandale Public School
- Ermington Public School
Head Teacher
CodeCamp
03.2022 - 04.2022
- The Kings School, North Parramatta
- Delivered Codecamp lesson plans to a class of ~ 25 students.
- Responsible for keeping the class engaged and on track, whilst allowing all students to create fun, enjoyable, lasting memories.
- Observed children and identified students in need of additional support and assistance.
- Providing directions to teacher assistants
Crew Member
McDonald's
08.2018 - 12.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Maintained clean, sanitized and well-organized food preparation zones.
- Checked completed orders for accuracy
- Operated and sanitized kitchen and food preparation equipment.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
Bachelor of Commerce And Psychology -
Macquarie University
Macquarie, NSW12-2025
2020 - Gilroy Catholic College
Castle Hill2014 - St. Michaels Catholic Primary School
Baulkham HillsCertification
- 2022 - Statement of Attainment in Event Planning - TAFE
- 2021 - Certificate II Retail, My Trade Start - LEAP Pre Employment Retail Program
- 2020 - HSC Certificate
- 2019 - Certificate II in Hospitality, Catholic Education Diocese of Parramatta
- NSW Employee WWCC, NSW Government - 29 April 2026
- NSW Volunteer WWCC Check, NSW Government - 29 April 2026
- NSW Drivers License + car
Timeline
Jewellery & Watch Sales Assistant
Gregory Jewellers
01.2024 - Current
Head Teacher
CodeCamp
03.2022 - 04.2022
Teacher's Assistant
Code Camp
07.2021 - 06.2022
Sales Assistant
Prouds The Jewellers
05.2021 - 01.2024
Crew Member
McDonald's
08.2018 - 12.2020
Bachelor of Commerce And Psychology -
Macquarie University
2020 - Gilroy Catholic College
2014 - St. Michaels Catholic Primary School
References
Available on Request
Volunteer Work Experience
Youth Leader Volunteer (March, 2022 - January, 2024)
St. Michael's Parish Baulkham Hills, 2153, NSW
- Planning and executing variety of activities with the aim of positively impacting the lives of young people i.e. St. Michaels School Yr 5 Reflection Day
- Lead children, teenagers, educate them
- Organise parish events
Student Volunteer (Feb, 2016 - Aug, 2019)
Gilroy Catholic College, Castle Hill, 2154
- Open Day Tour Guide
- Student Services assistant
- Prepared food for open days and GAPE ~ Hospitality
- Waiter for GAPE event ~ offering students, teachers, and guests food and drinks.
Dolcettini Patisserie - Work Experience in Hospitality (VET)
Dural - 1 week (40 hours) - 2019
- Maintained excellent attendance record, consistently arriving on time.
- Served customers in a friendly, efficient manner, following outlined steps of service.
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment.