Dahlia Jafar
Picnic Point,New South Wales
Summary
I offer a five year background in customer service in differing industries. This has allowed me to develop a deep understanding of how to interact meaningfully with customers and thus develop strong interpersonal skills. I am highly adept at working under pressure and in busy environments while still delivering exceptional service. I am a fast learner that is always open to challenges and change. I posses strong problem solving and communication skills, honed through roles that demanded team coordination and operational management. What has truly allowed me to thrive in the customer service setting is my passion for getting to know new people (even if only for a few minutes) and learning what I can from everyone I meet.
Overview
6
6
years of professional experience
Work history
Shift supervisor
Bourke Street Bakery
Kirrawee, New South Wales
12.2022 - Current
- Promoted all products, effectively increasing their sales.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Managed high volume orders during peak hours, maintaining quality of service, while managing shift operations
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Upheld excellent relationships with regular clients fostering loyalty and repeated business.
Dental receptionist
Brite Dental
Panania, New South Wales
10.2019 - 02.2022
- Enhanced patient experience by providing warm, friendly service.
- Escalated complex issues promptly to relevant staff members, ensuring speedy resolutions.
- Maintained tidy and organised reception area for professional appearance.
- Liaised effectively between dentist and patients for clear communication.
Education
Bachelor of Business and International Studies - Marketing and Management
University of Technology Sydney
Sydney 03.2023 -
Skills
- Adaptability - always willing and eager to learn new things
- Punctuality and reliability
- Strong communication skills - verbal and written, active listening, giving and receiving constructive feedback
- Fast learner with attention to detail
- Ability to perform at a high level under pressure
Affiliations
Reading - Currently reading Bhagavad Gita.
Hiking - My last hike was in the mountains of Kyrgyzstan!
Scrapbooking - For relaxation.
Photography - Although I am not very good.
References
References available upon request.
Timeline
Bachelor of Business and International Studies - Marketing and Management
University of Technology Sydney
03.2023 -
Shift supervisor
Bourke Street Bakery
12.2022 - Current
Dental receptionist
Brite Dental
10.2019 - 02.2022
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