Dahlia Panoa
Lethbridge Park
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Residential Youth Worker position. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Collection Customer Service Representative
Collection House Ltd
06.2023 - Current
- Maintained accurate records of conversations with customers
- Monitored customer accounts for timely payments
- Followed up regularly with debtors until full balance is paid off
- Responded promptly and courteously to all customer inquiries via phone or email
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment
- Prepared letters, memos and other documents using word processing or spreadsheet software
- Analyzed accounts receivable aging reports with management to monitor collection efforts
Warehouse Picker
DHL Supply Chain
02.2022 - 05.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Wrapped pallets in shrink wrap prior to loading
- Followed orders precisely for correct items, sizes and quantities
- Stocked shelves, racks, and cases with new or transferred merchandise
- Picked and packed order items
Voice Picking - Temp Role
Metcash
08.2021 - 12.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Resolved problems, improved operations and provided exceptional service
Retail Store Assistant
Insport
01.2020 - 08.2021
- Trained and managed associates in customer service and sales techniques
- Managed scheduling for store shifts to accomplish proper staffing
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Examined merchandise to verify correct pricing and attractive displays
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Developed innovative and creative merchandise displays to drive point-of-sale purchases
Sales Assistance - Electronics Department
Harvey Newman
01.2019 - 01.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Exceeded goals through effective task prioritization and great work ethic
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Representative
Countdown Call Centre
01.2018 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Maintained up-to-date knowledge of product and service changes
- Promptly responded to inquiries and requests from prospective customers
- Promoted available products and services to customers during service, account management and order calls
Education
Level 3 & 4 - Travel And Tourism
MSL Training
11.2015
Level 2 - Bartending
MSL Training
10.2015
Skills
- Customer Order Fulfillment
- Shipping and Packaging
- Utilization Reporting
- Product Identification
- Customer Needs Assessments
- Customer Satisfaction
- Customer relationship building
- Credit evaluations
- Delinquent account management
- Customer Experience
- Serve Customers
- Data Accuracy
- Safety processes and procedures
- Forklift Operation
- Stress tolerance
- Debt Collection
- Assertiveness
- Skip Tracing
- Account Tracking
Accomplishments
- Responsive and adaptable customer service team member attentive to unique needs of individual callers.
- Competent in meeting quality and performance demands with excellent call control and communication skills.
- Excels in building trust and rapport to quickly understand requirements and build brand loyalty.
- Willing to take on any task to support team and help business succeed.
- Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Timeline
Collection Customer Service Representative
Collection House Ltd
06.2023 - Current
Warehouse Picker
DHL Supply Chain
02.2022 - 05.2023
Voice Picking - Temp Role
Metcash
08.2021 - 12.2021
Retail Store Assistant
Insport
01.2020 - 08.2021
Sales Assistance - Electronics Department
Harvey Newman
01.2019 - 01.2020
Customer Service Representative
Countdown Call Centre
01.2018 - 12.2018
Level 2 - Bartending
MSL Training
Level 3 & 4 - Travel And Tourism
MSL Training
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