Dahna Kerr

• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Delivered customer service to support company reputation and patron satisfaction.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Worked at St Falls resort while completing a snow season in Falls Creek, I worked across three venues working 35 hours each week, these include a bar, fine dining restaurant and a cafe where I was rostered mostly. This gave me many skills, such as making coffees, serving drinks and being a waitress.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• I started working at Zambreros when it opened in Ocean Grove in June 2022, when I turned 18 in January of 2023, I was trained to be supervisor and worked 30 hours each week until June 2023.
• Educated staff on goals to help employees achieve success.
• Trained newly hired employees so they were able to complete all required tasks

This was my first job, it taught me confidence and the skills required when working