Dahrin Wirtz
INCIDENT MANAGEMENT ADMINISTRTOR | SYSTEM SPECIALIST
Brisbane ,Queensland
Summary
Meticulous System Administrator with experience in the TfB IMS architecture and solution administration. Proven skill in quickly and effectively remedying issues to bring solutions back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Demonstrated history of strengthening policies, procedures and key relationships with effective negotiation, project management and decision-making abilities. Effective at coordinating teams, documentation and resources to accomplish program objectives. Polished, professional and diplomatic in all interactions.
Accomplished vendor relations leader skilled in maintaining vendor compliance with company, legal and regulatory requirements. Knowledgeable about risk management and avoidance strategies. Attentive, organised and analytical with proactive and diligent nature.
Overview
27
27
years of professional experience
3
3
Certification
Work History
IMS System Administrator
Brisbane City Council
10.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Directing Manager
DW Home Maintenance
10.2008 - Current
- Verified completed projects met approved time, quality and cost estimates.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Communicated daily with vendors to keep project fully operational.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.
- Guided and directed third-party inspectors through project construction, commissioning and closeout.
- Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
- Reduced costs by driving competitive subcontractor bids and effective contract execution.
- Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
Project Coordinator's Assistant - TfB IMS
Brisbane City Council
05.2019 - 10.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
- Counselled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided technical direction on the TfB IMS project and initiatives to other SMEs, designers and technicians.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Updated tracking spreadsheets with latest defect and issues information.
Network Coordination Officer
Brisbane City Council
09.2008 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Support TfB in Coordination on road operations of the Brisbane City Council bus fleet.
A/Senior Team Leader - Network Coordination
Brisbane City Council
07.2012 - 01.2015
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Trade Assistant
Brisbane City Council
07.2007 - 09.2008
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
- Identified mechanical problems and determined best solutions for correction.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Assist with fleet refueling requirements.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Maintain stock levels.
Professional Bus Operator
Brisbane City Council
04.2005 - 07.2007
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained QLD driver's license and driver's Authority to enable legal operation of buses for transport, charter trips and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Fire Captain
NSW Fire Brigades
03.1997 - 11.2004
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Compiled and maintained log books, run reports and training records.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Inspected apparatus, equipment, grounds and stations for proper order and condition on monthly basis.
- Supervised cleaning and maintenance of buildings, rooms, and equipment.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Oversaw proper implementation of best practices, policies, and procedures in alignment with regulations and operational needs.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
Security Operations Manager
Great Northern Hotel
10.1999 - 10.2000
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
Bachelor of Arts - Law
Monash University
Melbourne, VICSalt Compliance
GRC Solutions
Brisbane, QLD07.2019
Traffic Control
Pro-Systems
Bowen Hills, QLD2014
Certificate 3 in Transport & Distribution
Hopwood Integrated Training
Brisbane, QLD2008
Diploma of Building & Construction (Building)
Master Builders Queensland
Brisbane, QLD2004
Responsible Service of Alcohol
Queensland Liquor Licensing Division
Brisbane, QLD2001
Certificate 2 in Security Operations
Northern Security Training Academy
Toormina, NSW1998
Introduction To Air Attack & Operations
NSW National Parks & Wildlife Services
Bankstown Airport, NSW1998
Advance Fire Fighter
NSW Fire Brigades
Orchard Hills, NSWSkills
- Administrator Leadership
- IMS DB & System Optimisation & Improvements
- System Recovery, Updates, Monitoring and Support
- System Maintenance, Modification, Architecture & System Functionality
- Scheduling and Coordinating
- Project Development & Timely Project Completion
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Focus and Follow-Through & Strategic Vision
Accomplishments
- Collaborated with team of more than twenty in the development of the TfB Ops solution.
- Resolved product issue through consumer testing and implementation.
- Achieved TfB IMS Solution stability through effective vendor management.
Certification
- Salt Compliance/ SA Competition & Consumer Protection - GRC Solutions - 2019
- PM Fundamentals (PM2) - City Projects/BCC - 2019
- Traffic Control RIIWHS205D - Pro Systems - 2014
- Responsible Service of Alcohol THHBFB09 A -Queensland Liquor Licensing Division - 2001
Affiliations
- The 4WD Industry Council
- Australian National Four Wheel Drive Council Inc.
Languages
German
Professional Working
Timeline
IMS System Administrator
Brisbane City Council
10.2022 - Current
Project Coordinator's Assistant - TfB IMS
Brisbane City Council
05.2019 - 10.2022
A/Senior Team Leader - Network Coordination
Brisbane City Council
07.2012 - 01.2015
Directing Manager
DW Home Maintenance
10.2008 - Current
Network Coordination Officer
Brisbane City Council
09.2008 - 10.2022
Trade Assistant
Brisbane City Council
07.2007 - 09.2008
Professional Bus Operator
Brisbane City Council
04.2005 - 07.2007
Security Operations Manager
Great Northern Hotel
10.1999 - 10.2000
Fire Captain
NSW Fire Brigades
03.1997 - 11.2004
Bachelor of Arts - Law
Monash University
Salt Compliance
GRC Solutions
Traffic Control
Pro-Systems
Certificate 3 in Transport & Distribution
Hopwood Integrated Training
Diploma of Building & Construction (Building)
Master Builders Queensland
Responsible Service of Alcohol
Queensland Liquor Licensing Division
Certificate 2 in Security Operations
Northern Security Training Academy
Introduction To Air Attack & Operations
NSW National Parks & Wildlife Services
Advance Fire Fighter
NSW Fire Brigades
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