Daiana Kochen
South Fremantle,Australia
Summary
Dedicated administrative professional with over 7 years of experience providing efficient support in fast-paced environments. Known for exceptional problem-solving abilities, adaptability, and quick learning. Skilled in managing multiple tasks, working effectively both independently and within teams. Passionate about taking on challenges and contributing to the success of the organization. Seeking to bring strong organizational and communication skills to a dynamic administrative team.
Overview
12
12
years of professional experience
Work History
Administrator Assistant
Handmate Australia
South Fremantle, Australia
01.2024 - Current
- Process orders and fulfill customer inquiries to ensure customer satisfaction
- Bookkeeping Tasks
- Handling Quickbooks
- Handle administrative matters including screening calls, managing calendars, planning quotes
- Process monthly reports
- Process Invoice and Payment
- Answering customers and future customers inquiries
- Created compelling content for Social Media and business website
- Data Entry
Reception/ Administrative Coordinator
CBRE
Perth, Australia
03.2023 - 12.2023
- Supported the Operation Manager and office staff with daily administrative tasks
- Utilized basic problem-solving skills to address challenges involving employees, customers and staff
- Helped manage workflow by arranging calls, scheduling meetings, drafting correspondence and organizing calendar
- Handling complaints
- Running reports
- Managed customer interaction, including walks-ins, emails, phone calls
Barista
Gimlet Cafe and Gin bar
Fremantle, Australia
05.2022 - 03.2023
- Ordering stock
Barista
Moore and Moore Cafe
Fremantle, Australia
06.2021 - 05.2022
Front office assistant
Pullman Hotel Bunker Bay Resort
Cape Naturaliste, Australia
02.2021 - 05.2021
- Manage Front Desk operations, including Check-ins and Check-outs
- Handling Invoices and Payments
- Resolved guest complaints and queries promptly and in a courteous manner
- Participated in ensuring quality service and assisted in resolving customer issues
- Liaise with our Housekeeping team to ensure all the rooms are ready to check in
- Maintain updated records of bookings and running reports
- Concierge duties
Guest Services Team Leader
Andaz Hotel by Hyatt
Amsterdam, The Netherlands
04.2018 - 11.2019
- Multi-tasked position focused on providing high quality guest services
- Reporting directly to the executive leadership department, the GSTL collaborates with all departments including Finances and Sales
- Assisted guest with bookings, tours and providing information
- Staff training
- Assisted guest with Target credit applications and payment
- Manage Client’s complaints
- Making rosters
- Assisted Reservation Team
- Opera System
Host Waitress Barista
The Duchess Restaurant
Amsterdam, The Netherlands
10.2017 - 04.2018
Account Executive
Boston Seguros S.A.
Rosario, Argentina
02.2013 - 09.2017
- Company Overview: (Insurance Company)
- Handle management of communication to executives by taking and making calls, reviewing and prioritizing mail and composing and typing correspondence
- Analyzed client’s needs and financial situations to customize insurance policies for individual necessity
- Presented and explained insurance policy options to clients based on needs and goals
- Collaborated with Claims department and industry anti-fraud organizations to resolve Claims
- Followed up on potentially fraudulent claims initiated by claim representatives
- (Insurance Company)
Education
Degree in Insurance Law -
Universidad Nacional de Rosario
Rosario, Argentina01.2015
Degree in Science Geology -
Universidad Nacional de Buenos Aires
Buenos Aires, Argentina01.2011
Skills
- Microsoft Office
- Opera System
- Micros
- Quickbooks
- Front office operations
- Meeting scheduling
- Proofreading documents
- File organization
- Confidential correspondence
- Expense reporting
- Document management
- Calendar management
- Meeting planning
- Verbal communication
- Payment reconciliation
- Scheduling appointments
- Customer engagement
Languages
Spanish - Native
English - Advanced
Italian - Medium
German - Basic
Personal Information
- Nationality: Argentinian Italian
- Visa Status: Permanent Resident
Timeline
Administrator Assistant
Handmate Australia
01.2024 - Current
Reception/ Administrative Coordinator
CBRE
03.2023 - 12.2023
Barista
Gimlet Cafe and Gin bar
05.2022 - 03.2023
Barista
Moore and Moore Cafe
06.2021 - 05.2022
Front office assistant
Pullman Hotel Bunker Bay Resort
02.2021 - 05.2021
Guest Services Team Leader
Andaz Hotel by Hyatt
04.2018 - 11.2019
Host Waitress Barista
The Duchess Restaurant
10.2017 - 04.2018
Account Executive
Boston Seguros S.A.
02.2013 - 09.2017
Degree in Insurance Law -
Universidad Nacional de Rosario
Degree in Science Geology -
Universidad Nacional de Buenos Aires
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