Dailin Cheng
Rosebery,NSW
Summary
Upbeat, customer-focused Sales Associate with five years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
8
8
years of professional experience
Work History
Sales Representative
AC STONE GROUP
PADSTOW, NSW
07.2024 - Current
- Delivered comprehensive product information and superior customer service to showroom clients.
- Engaged with clients from various industries, including kitchen companies, designers, builders, and developers, to introduce and promote products, driving sales growth.
- Facilitated successful sales by strategically negotiating and positioning our brand as the preferred choice.
- Visited clients regularly to strengthen and maintain strong client relationships.
- Developed agreements to secure customer deals, reducing potential risks for the company.
Brand Ambassador-Givenchy Beauty
Heinemann
International Airport, NSW
05.2023 - 06.2025
- Listen to customers to understand needs and refer to optimal services.
- Greet incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained a tidy and visually appealing counter to enhance customer experience.
- Developed and executed brand awareness campaigns to increase customer engagement.
Manager's Assistant
New Shanghai
Sydney, NSW
09.2021 - 04.2023
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Collaborated with chef to analyze and approve food and beverage selections.
Cashier/Food and Beverage Attendant
New Shanghai
Sydney, NSW
10.2018 - 01.2020
- Making drinks which including fruit tea, milkshake, smoothies, mocktail, cocktail and serving wines.
- Making kinds of syrup for the mocktail and cocktail.
- Taking and allocate the reservations.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers by providing information and resolving complaints.
- Provided exceptional service that reflected restaurant standards and core values.
Buyer
Tuan Yuan Pty Ltd
Sliverwater, NSW
02.2021 - 09.2021
- Researched competitors and sourced new vendors.
- Documented purchasing activities, inventory reports and department records.
- Analyzed sales trends to maximize sales potential.
- Tracked and approved procurement plans and inventory levels.
- Performed detailed reviewed of high and low-performing products.
- Assessed trends and inventory usage to provide maximum product coverage for different time frames.
- Tracked shipments to ensure delivery on time and in excellent condition.
- Identified customer beauty needs by asking open-ended questions.
- Informed clients of current sales promotions to boost sales.
- Recommended products aligned with customer desires.
- Offered product demonstrations and education to promote benefits and quality.
- Maximized sales by cross-selling and upselling higher-profit products.
Beauty Sales Consultant
La Cosmetique
Hurstville, NSW
08.2020 - 12.2020
- Identified customer beauty needs by asking open-ended questions.
- Informed clients of current sales promotions to boost sales.
- Recommended products aligned with customer desires.
- Offered product demonstrations and education to promote benefits and quality.
- Maximized sales by cross-selling and upselling higher-profit products.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Supervisor
Chefs Gallery Hurstville
Hurstville, NSW
02.2017 - 10.2018
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Created training manual for employees to use as reference guide.
Education
Advanced Diploma - Business
Global Institute
TownhallAdvanced Diploma - Hospitability
Global Institute
Townhall02.2021
Advanced Diploma - Culinary Management
William Blue Collage
The Rocks09.2019
Skills
- Recordkeeping skills
- Team Leadership
- Procurement procedures
- Sales experience
- Payment Transactions
- Customer Service
- Multitasking and Organization
Timeline
Sales Representative
AC STONE GROUP
07.2024 - Current
Brand Ambassador-Givenchy Beauty
Heinemann
05.2023 - 06.2025
Manager's Assistant
New Shanghai
09.2021 - 04.2023
Buyer
Tuan Yuan Pty Ltd
02.2021 - 09.2021
Beauty Sales Consultant
La Cosmetique
08.2020 - 12.2020
Cashier/Food and Beverage Attendant
New Shanghai
10.2018 - 01.2020
Supervisor
Chefs Gallery Hurstville
02.2017 - 10.2018
Advanced Diploma - Business
Global Institute
Advanced Diploma - Hospitability
Global Institute
Advanced Diploma - Culinary Management
William Blue Collage
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