Summary
Overview
Work History
Education
Skills
Certification
Positions
Personal Information
References
Timeline
Generic

Daina Chay

Summary

Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help. Highly organized and detail-oriented with great multitasking and task prioritization skills. I am dedicated to offering exceptional assistance to team members and clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Payroll Services Officer

Department of Education (NCR) Maryborough
07.2022 - Current
  • Provide effective and efficient general administrative support
  • Sort, distribute and track correspondence and provide follow up service where necessary
  • Range of duties requiring judgment, liaison and communication within a team and other stakeholders such as schools, other departments, director, and management
  • Maintain and review financial and administrative policies and procedures (payroll processing)
  • Management of school locations/correspondence
  • Administer day to day financial matters
  • Project Management
  • Screen phone calls/answering enquiries
  • Monitor, prioritise and action incoming correspondence effectively and efficiently
  • Daily Reports and ADHOC Reports
  • Management of overpayments
  • Utilizing different software such as The Solution Series (TSS), Service Now, One Portal, Microsoft suite and other government software
  • Training of new employees
  • Relieving in higher duties as required.

Practice Manager

Maryborough Clinic
09.2016 - 06.2022
  • Payroll, accounts payable, invoicing, reconciliation of daily accounts
  • Ensure office equipment/medical supplies are efficiently and effectively maintained
  • Use, Installation, and maintenance of Eftpos Tyro machines
  • Utilizing different software programs such as Xero, Best Practice, FotoFinder and Microsoft Office Suite
  • Batching, billing, and invoicing
  • Data entry and Reporting
  • Faxing/emailing of correspondence
  • Providing accurate, complete, and timely information to patients
  • Ability to respond effectively and immediately in emergency situations
  • Management and upkeep of medical reports
  • Appointment waiting list management
  • Contributing to patient flow by supporting clinical staff
  • Scheduling/rearranging appointments
  • Interpreting medical terminology
  • Liaising with doctors, other medical team members and the general public
  • Requesting of medical records
  • Faxing/emailing of correspondence
  • Opening and closing procedures
  • Negotiating with external contractors for maintenance of equipment
  • Responsible for attending to the alarm and security systems
  • Upgrading of Clinic software and security systems
  • Rostering of staff
  • Training Staff.

Supervisor

The Reject Shop
10.2014 - 09.2016
  • Upselling of products
  • Supervising and training staff
  • Answering customer/phone enquiries
  • Cash/Eftpos handling
  • Service calls
  • Stocking shelves
  • Attending to customer complaints.

Trainee Receptionist

Jema Clinic
02.2014 - 05.2014
  • Filing
  • Data entry
  • Liaising with patients and other medical team members and the general public
  • Invoicing/billing through Medicare
  • Scheduling/rearranging appointments
  • Faxing/emailing of correspondence.

School based Traineeship

Maryborough RSL
04.2012 - 12.2012
  • Food and restaurant service
  • Service of alcohol
  • Café service
  • Reception duties
  • Cash/Eftpos handling
  • Preparing for Functions.

Education

St Mary's College
01.2013

Sunbury State School
01.2008

Skills

  • Work Coordination
  • Data Analysis
  • Data Confidentiality
  • Customer Relations
  • Payroll and budgeting
  • Database Administration

Certification

  • Class C Manual Drivers Licence
  • Certificate 4 in Health Administration
  • Certificate 3 in Hospitality (Club Training)
  • We All Belong Training (Dept of Education – QLD Government)
  • MAST Training (Dept of Education – QLD Government)

Positions

  • Payroll Services Officer, Department of Education (NCR) Maryborough
  • Practice Manager, Maryborough Clinic
  • Trainee Receptionist, Jema Clinic
  • Supervisor, The Reject Shop
  • School based Traineeship, Maryborough RSL

Personal Information

Date of Birth: 26/11/1996

References

  • Bryan Lawton, Department of Education (NCR) Maryborough, Administration Officer, 0431617311
  • Cheryl Horton, Maryborough Clinic, Senior Receptionist, 0418 763 183
  • Nicole Williams, Auswide Bank, Manager Lending, 0429 178 864

Timeline

Payroll Services Officer

Department of Education (NCR) Maryborough
07.2022 - Current

Practice Manager

Maryborough Clinic
09.2016 - 06.2022

Supervisor

The Reject Shop
10.2014 - 09.2016

Trainee Receptionist

Jema Clinic
02.2014 - 05.2014

School based Traineeship

Maryborough RSL
04.2012 - 12.2012

St Mary's College

Sunbury State School

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Daina Chay